Welfare Reform (Sick and Disabled People)

Debate between Alan Reid and Simon Danczuk

Thursday 27th February 2014 Commons Chamber

[Mr Reid]

I did not catch the year that the hon. Lady mentioned. The WCA was introduced by the Labour Government, and this Government have improved on it.

Following Professor Harrington’s reviews, the Government gave Department for Work and Pensions decision makers more flexibility to request additional evidence, such as a letter from an applicant’s consultant. The fourth independent review was completed in December 2013 by Dr Litchfield. He found that the DWP had made good progress on implementing recommendations from the previous reviews, which have made notable improvements. However, despite all the improvements to the system, and having a system that looks fine in theory, we all know from our constituency work that, in practice, Atos has failed miserably to carry out the assessment contract. Appeals have been upheld for 40% of the original decisions. That shows that there is something wrong with the initial assessments and that more improvements to the assessment system must be made.

We are all aware from our constituency case load of people waiting for many months for their assessment to be carried out. That applies to assessments for personal independence payments as well as for work capability assessments. The limit for PIP assessments is supposed to be 30 working days, but Atos is clearly failing miserably to meet that target. I was contacted recently by the Bute Advice Centre in my constituency. It pointed out that it, and the client, have three weeks from the initial phone call in which to complete and return the application form. The centre and the client have met the deadline on every occasion, but then the long wait begins. One client who has been waiting since 2 July 2013 has heard nothing from Atos. Two other clients on Bute have been waiting since early October. The advice centre tells me that phone calls to the Department for Work and Pensions get a helpful response, but the DWP puts the blame on Atos, and from Atos there is complete silence. That is utterly unacceptable.

Another constituent has e-mailed me to say that her current employment and support allowance claim started last May and she submitted her medical questionnaire in July. After many months of waiting, she was eventually told by Atos that her work capability assessment would be conducted two days after her contribution-based ESA ends if she is placed in the work-related activity group. Such delays make complete nonsense of the system.

It is true that any benefit awarded will be backdated but, as my constituent points out, a claimant may have been eligible for the support group at the time of their application. If their health improves over the year, they may be placed in the work-related activity group backdated to the time of their application, yet if the assessment had been conducted quickly, they may have been placed in the support group. If the person has savings, their ESA will stop after a year, and that may well be before it has even started to be paid. That just makes nonsense of the system.

The long delays are very unfair to claimants, putting them under increased financial pressure and stress. Their suitability for work could be wrongly assessed as the assessment is completed such a long time after the application was made.

As I have said, the system looks fine in theory, and the Government have made improvements, but Atos has clearly completely failed. As we all know, it has announced that it wants to throw in the towel. The Government must get the mess created by Atos’s abject failure sorted out as a matter of urgency, appoint a company that can do the job properly and get the backlog cleared as quickly as possible. People applying for disability benefits deserve their application to be assessed speedily and accurately.

[Simon Danczuk (Rochdale) (Lab)]

Does the hon. Gentleman take any responsibility for the Government whom he supports?

[Mr Reid]

The hon. Gentleman should remember that Atos was appointed by the Labour Government. It was an appalling decision by the previous Labour Government, and this Government inherited the contract.

I support most of the Government’s welfare reforms. They are fine in theory, but in practice, there is a huge number of problems. Atos has failed completely. The Government must get the mess sorted out urgently, and I hope that the Minister will be able to reassure us on that point today.