Oral Answers to Questions

Debate between Alan Reid and James Brokenshire

Monday 7th July 2014 Commons Chamber

[James Brokenshire]

My hon. Friend makes an important point about focusing on customers and further improving operating procedures. A real focus will be put on that once we have managed this period of excessive demand. Indeed, with regard to forecasting, we are bringing in the Home Office’s scientific lead to examine those projections as well as ensuring that any changes that can be made to improve performance will be made.

[Mr Alan Reid (Argyll and Bute) (LD)]

It is important that we learn the lessons and improve the operation of the Passport Office, but I want to take this opportunity to put on the record my thanks to the Minister and to the staff of the Passport Office for going the extra mile to ensure that all the constituents who came to me received their passports in time to travel, including arranging for them to be couriered to those who live in remote locations.

[James Brokenshire]

It is worth recognising that many people working in the Passport Office are going the extra mile to see that people are receiving their passports in time for travel. I am grateful to my hon. Friend for enabling me to highlight the exceptional work that is being undertaken in passport offices.