Francis Report

Debate between Aidan Burley and William Cash

Wednesday 5th March 2014 Commons Chamber

[Mr Burley]

The right hon. Gentleman asks a number of questions. I am still not clear about his position and whether he thinks that the public inquiry was the right decision or not. The inquiry led to recommendations and the improvements we have seen. To answer his question about whether “the TSA process was worth it”—that was the phrase he used—as we speak in the Chamber today, my local hospital is 50% empty. Cannock Chase hospital was run down by the management of Mid Staffs to near closure, and half of it lies empty. Any building that is half empty has a sword of Damocles hanging over it, and no one from the Opposition complained locally as services were slowly stripped out by stealth over the past 10 years. As a result of the TSA process, Royal Wolverhampton Hospitals NHS Trust will take over running of Cannock hospital, increase utilisation from 50% to 100%, and invest £20 million in refurbishing it. That shows that the TSA process has been fantastic from a Cannock Chase perspective, even though it has been a stressful and drawn-out process.

I praise my hon. Friend the Member for Stafford for his tireless work on this issue and for his technical and clinical knowledge of local services, which is second to none in the House. His campaigning has led us a long way from the point at which A and E, maternity and paediatrics would all be closed, which is a hell of a legacy of public service to the people of Stafford who, I am sure, will return him at the next election for a second term—one which I hope is not dominated by the issue of Stafford hospital, as his first term has been.

As we know, the Government introduced measures in the Care Bill as their legislative response to the Francis inquiry. Those measures include the introduction of Ofsted-style ratings for hospitals and care homes, creating a single regime to deal with financial and care failures at NHS hospitals, introducing a duty of candour, and making it a criminal offence for care providers to give false and misleading information about their performance. It may surprise many that those measures do not already exist. Local parents in my constituency send their children to schools in Cannock that have an Ofsted rating, and they can speak to teachers about any documented problems in the school. Those same parents take their elderly relatives to Stafford hospital and are surprised when they receive appalling care—indeed, some even die suddenly—because there is simply no clear ranking of how that hospital is performing as there is for their children’s school.

Worse still, nursing management and staff had actively been covering up the problems. As we have seen locally, the events at Mid Staffs clearly demonstrate that a culture had been allowed to develop in the NHS in which defensiveness and secrecy were put ahead of patient care. Think about that for a moment: they were put ahead of patient care. In the 21st century, is that not a damning indictment of an institution that was set up to improve the health of its people, but has been encouraged over the years to protect itself and its reputation more than the people it exists to serve? I think that all Members should reflect on that before rushing to defend the reputation of the NHS. We should remember why the NHS exists: to serve the patients, not itself or any political party.

In the time available, I want to talk about two things: prioritising the patient experience and the TSA process. Before doing so, I think that it is worth remembering how we got to this point today. Macmillan Cancer Support’s briefing for this debate, which the hon. Member for Stoke-on-Trent South (Robert Flello) has already quoted, gets it spot on:

“The failure at Mid Staffordshire NHS Foundation Trust to put patients and their priorities at the centre of their work was a key finding from Robert Francis’ report… In particular, the report found that the trust prioritised its finances and Foundation Trust application over providing a high quality of care that put patients first.”

To quote a source that we on the Government side of the House all read regularly, the World Socialist Web Site:

“Under the 1997-2010 Labour government, Stafford was pressured to transform into a Foundation Trust—an initiative aimed at making hospitals semi-independent of the Department of Health by ‘freeing’ them to find private funding sources. In the process, £10 million was cut from the Trust’s budget and 150 jobs lost, leading to nursing staff shortages, overwork and the inability to provide a high-quality service to vulnerable patients. Any excess deaths at the hospital must be attributed to this shift.”

[Mr Cash]

Does my hon. Friend recall—it might be difficult for him as he was not a Member of the House at the time, but perhaps he can refer to previous documents—that when the meeting on granting trust status took place, the then head of Monitor, William Moyes, asked the trust a series of 48 questions, of which 39 were about finance? In other words, that was the priority at the time. That is where things were going badly wrong.

[Mr Burley]

I am grateful to my hon. Friend, who has a longer history in this House than I do, and indeed a longer future. He is right that finance was put far above patient care. People in Staffordshire are still astonished that the trust was ever granted FT status. I asked Robert Francis himself, and he said that he had no idea how, in the climate my hon. Friend has just described, that failing trust, which was bankrupt at the time, was able to shed staff for no clinical reason at all in order to achieve FT status, and that FT status was granted while all those problems were lurking beneath the surface. I would welcome any intervention from an Opposition Member to say why that was signed off.

The Conservatives are not alone in saying that Labour created a culture of targets in the NHS that led to thousands of unnecessary deaths at Mid Staffordshire hospital. It is also being said by the World Socialist Web Site and by independent charities such as Macmillan Cancer Support, which says that the trust prioritised its FT application over providing high-quality care that put patients first. Let us be clear what that means. The management of the Mid Staffs trust shed 150 nurses, many of them my constituents; it sacked them from their jobs, which were clearly vital, given the appalling care that followed, simply to hit financial targets. Those financial targets were not due to budget constraints—to be fair to the previous Labour Government, they did not reduce the NHS budget in Staffordshire. The job cuts were made deliberately to meet an aspirational organisational form. What a strange position to arrive at in the 21st century, where management think that it is acceptable to shed necessary nursing jobs simply to achieve an organisational form, as though that is in some way more important than serving the health needs of patients.

The Francis report is so important because it states for the first time: that the patient, not a foundation trust application, should come first; that there should be a statutory duty of candour, rather than a culture of cover-up; that feedback from patients should be valued and listened to, not ignored, as was the case in Stafford; and that hospitals should be rated, as Ofsted rates schools, and publicly assessed so that patients can make informed choices about their care.

The figures show that NHS care has changed for the better just one year on from the Francis inquiry. The 14 hospitals now in special measures are slowly being turned around, with 650 extra nurses and nursing assistants hired, strong leaders installed and 49 board-level managers replaced. Some 2,400 extra hospital nurses have been hired. Since May 2010, 3,300 more nurses and 6,000 more clinical staff are working on NHS hospital wards overall and—this is the crucial figure—nearly 1.6 million patients have given direct feedback on what they thought about their treatment through the friends and family test.

There is clearly a shift of priorities going on within the NHS, which is to be welcomed, but it would never have happened were it not for the Francis inquiry—an inquiry, of course, that would never have happened under the previous Government. I repeat my earlier point about the importance of not protecting the reputation of the NHS as an institution, but above all else focusing on the care of the patients that it exists to serve.