My Lords, I wanted to say a few words to let people know that I am still alive. In the House of Lords there are a variety of people, many of whom I know, who have made their way in life. Is it necessary to have a strict regime for education to allow children—my children and your children—to get forward in the future with the best interest of themselves and their families in mind? Am I talking daft or am I talking sense?
My Lords, it is important to have a proper, organised approach to this, and I have no doubt that many noble Lords give more than enough of their time to young people—we see them coming into this building the whole time, and I know that I give careers advice whenever I am called upon. What is important is an organised approach that covers the whole country. That is why the Careers & Enterprise Company was established in the first place.
The record for government payment is improving the whole time, and I am pleased to say that my own department, BIS, has a 97.3% record. We keep a very strong eye on the stats, and we are very aware of the fact that the public sector has to keep up.
My Lords, I speak specifically about the roofing industry. As many other noble Lords are, I am a member of the All-Party Parliamentary Group for the Roofing Industry. The industry is in an appalling situation, with money held back when work is completed; in some instances, people are going out of business. Seriously, Minister, these people need help.
The noble Lord refers to the construction industry, concerning roofing, if I read him correctly. We welcome the principles announced by the Construction Leadership Council to end the unfair use of cash retentions. The use of retentions is, I am pleased to reassure the noble Lord, in decline, with many of the construction industry’s better clients no longer withholding payments. Indeed, the Government have committed to reduce their use on their own contracts.
My noble friend makes a good point that clearly some people still wish to receive bills through the post. However, a number of organisations across the UK offer free IT skills training and cater for the elderly and disabled, including the UK online centres funded by the Skills Funding Agency. We are keen to encourage more people to go online.
My Lords, I do not speak much in this House but I am here regularly. As one of the younger Members of the House of Lords, I very much agree with the Question and the mood across the road there. I am still with the quill. I am computer illiterate and therefore hopeless at answering some of the mail and bills I get. Will the Minister please address the question posed?
I have noted the noble Lord’s point. For the most vulnerable people the most important thing is that the right advice being available for their particular circumstances. For example, Citizens Advice and the Money Advice Service are there. Paper bills might not always be the best choice but, I say again, I recognise that some people will always require bills sent through the post.