Travel Disruption at UK Airports and Ferry Ports

Viscount Stansgate Excerpts

Thursday 9th June 2022 Lords Chamber

[Viscount Stansgate (Lab)]

My Lords, I thank the noble Viscount. I support my noble friend Lord Davies of Brixton and congratulate him on securing today’s debate and the expert way in which he introduced it and laid out the context for what I hope will be its main purpose: finding out the Government’s view of what is going on and what, if anything, they are trying to do about it. It is a pleasure to follow the right reverend Prelate. I have learned a bit about chaplaincy services and, as someone who goes on some on the trains to which he has just referred, I know exactly what he means about the mix of commuter traffic and people who are visiting this country, sometimes for the first time.

Today’s debate is very timely. It is not very popular with the Government Benches so far as I can see, but I understand that it is still very timely because we all know that it has been triggered by what we saw happening over Easter and over the recent Whitsun half-term; and, in the summer that lies ahead, these problems are likely to cause even more chaos. I do not know if the Minister happened to see the news last night; I should think that from time to time she does. At the moment, there is no end of scenes of luggage and queues, and more news about flights being cancelled. In fact, it is not difficult to film huge queues at airports these days, and we have also seen photos of air crews helping to get luggage off planes because there were not enough baggage handlers.

My own experience, for what it is worth, has not been as bad as that. However, on a recent flight back to the UK, the plane landed on time but there was then an inordinate delay while finding enough ground crew staff to find it a berth and take the luggage off. Maybe that has happened to other noble Lords. As for the queues that can arise at passport control, as happened at Heathrow on 24 May, I have known the sheer frustration at seeing large numbers of automatic entry gates seemingly shut because of a lack of staff. I thought that the whole point of these e-gates was to make returning to the UK streamlined and quick for British citizens. No wonder we are told that some airlines are now taking action to cancel even more flights because they know that in the current circumstances there simply are not enough staff to cope with the work.

There is no doubt about the significant disruption. I will cite a couple of examples which the House may well know about. First, on 28 May, easyJet announced that it would cancel more than 200 flights. The airline said that about 24 flights from Gatwick would be cancelled each day between 28 May and last Monday. Secondly, British Airways cancelled 120 short-haul flights to and from Heathrow Airport on 3 June, although it did say that the cancellations were pre-planned and that passengers had been given advance notice. Thirdly, TUI announced that nearly 400 flights would be cancelled from 31 May until the end of June.

Then there is the issue of delays. For people at Manchester Airport on 29 May, it was not good enough for the airport to apologise for the delays at check-in and baggage reclaim and say only that the reason was that there were issues facing several airlines. Of course, very few of the thousands of people who have been adversely affected in recent weeks—and who will be in the months to come—will be watching today’s debate. However, if any of them are, I hope that they will see that Parliament is an important forum for their complaints to be heard and answered.

Mind you, am I the only person to look at what is happening—to see the airport queues and the cancelled flights and the delays that people face at airports and to learn that it is taking far longer than it should for people to have their passport applications processed, and to be told that the Government cannot process in good time the numbers of security applications now being made for airline and airport staff—and then discover that the Government have now announced that they want to reduce the size of the Civil Service?

It feels as though these are the ingredients of what we might otherwise call a failing state. People are entitled to ask who is to blame for all this. Like my noble friend, I am not here to indulge in a blame game because I hope there will be a educative purpose to this debate—to identify who might be to blame for what—in the hope that we can put things right. I often feel that in a debate such as this the Minister’s speech should come first, to enable us to contribute our views in the light of the Government’s arguments. However, it is up to my noble friend Lord Davies to do that in his winding-up remarks.

What has been going wrong? Is it that too many people want to travel? As my noble friend said, after the Covid restrictions of the past two years, it is hardly helpful to blame people for wanting to travel again. Is it because the airlines have acted recklessly? I hope the Minister will tell the House whether she agrees with the Secretary of State, who has apparently said that airlines and operators had

“seriously oversold flights and holidays”.

Is it, as the airlines claim, because it is taking too much time to get security clearances for the staff they now need? Here it seems that the Government have a case to answer. The director-general of IATA recently said that security clearances which used to take three or four weeks are now taking as long as three months. Can the Minister tell the House whether this is true and, if it is, what the Government are doing to fix it? Has it in some way all been affected by the war in Ukraine because Civil Service resources have understandably been diverted from regular Home Office tasks to deal with the urgent need to process visa and asylum applications? Or is it for some other range of reasons? Some people have suggested IT glitches, supply chain issues and even runway maintenance problems.

Whatever the explanation, it all amounts to something of a perfect storm with fuel and energy prices and the cost of living rising, which we are about to address in the next debate, and rail strikes looming, and those planned might not be the only ones. Air travel problems are an ongoing problem and the Government at least owe the country an explanation for what is happening and what they think is going wrong. I hope the Minister can tell us what it is, together with any government plan to remedy the situation because action is needed. I much look forward to her reply.