Public Broadcasting in Scotland

Debate between Pete Wishart and Philippa Whitford

Thursday 15th June 2023 Westminster Hall

[Pete Wishart]

Absolutely, and I look forward to his closing remarks in this debate. The Scottish Affairs Committee held evidence sessions for this inquiry between July 2021 and January 2023. In that period, we examined the performance of public sector broadcasters in Scotland, and the general environment for broadcasting in Scotland. The Committee’s report was published on 2 March 2023. We found that Scottish broadcasting is generally in a reasonably good place. Scottish viewers can access a wide range of content, whether through the new streaming services that are now in practically every household, or through the established means of public service broadcasting. The services offer TV content that is made specifically for Scottish viewers—Scottish content—and globally recognised shows that are filmed in Scotland.

The screen sector is worth about £500 million to the Scottish economy, and between them STV, ITV and BBC have jointly spent £71.3 million on first-run content made specifically for viewers in Scotland. We have all seen the fantastic new programmes and series that have started to emerge across a number of services, including “Shetland”, “Outlander” and the fantastic “The Rig”, starring Martin Compston, which I think we have all particularly enjoyed over the past few months. Some of those shows have resulted in a nascent hospitality and tourism sector in some areas; people come to see where famous “Outlander” scenes featuring Jamie were filmed. I was in the States recently with colleagues from the Committee, and that was one of the points that came across to us: people were keen to come to Scotland to see the many locations where these fine shows were shot. I am delighted to be joined by colleagues from the Committee, who I know will be keen to contribute to today’s proceedings.

We also found that the independent production sector is thriving. The Committee heard from various witnesses that the prospects for independent TV producers in Scotland are better than they have ever been. That is great progress since the last time we looked at broadcasting some eight years ago.

As hon. Members would expect, we also identified a number of difficulties, challenges and issues, which our report highlights. The first regards Freeview, which is very important for Scotland. Scotland has more Freeview viewers than anywhere else across the United Kingdom; a third of Scots depend on Freeview as their essential and exclusive means of accessing content. The Government’s intention is to keep Freeview going until 2034. Our report asks for that to be continually reviewed. We should look at the numbers and ensure that Freeview will still be available to Scottish viewers at that point.

We looked at issues around the proposed privatisation of Channel 4. When we started the inquiry, it was to be privatised, and by the end of it, it was not. The Committee is very proud of one thing that came out of the inquiry: through our conversations with Channel 4 executives, we managed to secure Scottish participants on “Gogglebox”. It is not often that a Select Committee can claim any sort of success, but we were able to ensure that when we watch “Gogglebox”, Scottish participants will be there.

On inter-Government relations, which my Committee obviously has a rolling brief on, we called for a new inter-ministerial group on media and culture. It would serve as a forum for joint working between UK and Scottish Ministers, and help to improve outcomes in the screen industry across the whole of the United Kingdom. The Government response was received on 19 April and we published it on 28 April. In their response, the Government noted that the draft Media Bill was introduced to the House on 29 March and confirmed to us that

“a Culture and Creative Industries Inter-ministerial Group will be set up this year”

to support intergovernmental relations. The Committee particularly welcomed that. In his summing up, can the Minister tell us what progress has been made on establishing the group, and whether he has had time to consider the terms of reference under which it will be established?

[Dr Philippa Whitford (Central Ayrshire) (SNP)]

A positive change in recent years is that independent producers are not all sitting in London. It used to be that people in the creative industries eventually had to come to the capital of the UK, or else they could not progress. Does my hon. Friend celebrate Channel 4 not only not being privatised, but opening a hub in Glasgow, where it is promoting training and access to skills in the industry, so that it will hopefully thrive even more?

[Pete Wishart]

My hon. Friend is quite right to point to those innovations, which we welcomed in the inquiry and report. The developments she mentions are significant. I remember the situation when I was a new Member of Parliament: London-based producers and commissioners did most of the commissioning when it came to Scotland. Now, there are opportunities for people in Scotland to ensure that commissions are considered by a whole range of public sector broadcasters, as well as the streaming services.

Two issues dominated the inquiry and report, and we spent a little time looking at both to see if there was anything we could do to help resolve matters associated with them. It will not come as a surprise that the first was the prominence of Scottish television, which is timely given that prominence is considered in the draft Media Bill. There are a couple of things I want to press the Minister on a little more. There is no statutory requirement for public service broadcasters’ on-demand streaming services such as iPlayer or STV Player to be featured prominently on smart TVs or streaming sticks. That risks public service content becoming more difficult to access in the shift away from traditional TV broadcasting modes. We heard that the new TV platforms do not give that type of content the same sort of prominence as is secured on Sky, Freeview or Virgin TV, which have the benefit of the electronic programme guide that ensures that stations such as STV are prominently featured. I think STV is No. 3 on both Sky and Virgin TV and is easily found on the Freeview service.

New legislation to ensure prominence for public service broadcasters’ on-demand services on internet-enabled TV was unanimously supported by all public service broadcasters who came to our Committee. It was something they were keen to stress to us throughout all our evidence sessions. The Committee’s report recommended that the UK Government bring forward “time-sensitive reform” within two months of the report being published. Within that time period, the Government brought forward their draft Media Bill and mentioned prominence in the provisions. I look forward to the Minister’s remarks on that; however, it is only a draft Bill with no time.

I heard the comments today at Culture, Media and Sport questions: we still do not know when the Bill will be introduced to Parliament, and the Minister was not able to reassure us that it would be delivered in this Session. That is important. Is there anything, over and beyond what is in the draft Bill, that the Government could do to address the issue of prominence? I worry that if nothing is done to resolve the issue, the habit will be formed, and systems might become embedded that make it difficult to locate services. I appeal to the Government to have a look at that again. The draft Bill would allow regional variation in the degree of prominence that regulated internet-enabled TV platforms would have to give certain content, but we need progress on that as a matter of priority.

Another issue, not covered much in the report, has emerged since its publication. In a recent meeting, STV was keen to communicate to us what was being asked of public sector broadcasters such as STV that wished to be hosted on big global networks, such as Amazon. STV told us that Amazon had indicated that it wants 30% of STV Player inventory to sell its own ads as a prerequisite if the STV player is to be on Amazon’s platforms. Thirty per cent of total assets is an almost outrageous demand. That is something that Ofcom can resolve; it has the regulatory powers to get involved in such situations, and I hope that encouragement from the Minister might just encourage it to do so. This issue is exercising colleagues in Scottish television, and it may inhibit their ability to appear on some of the big global network platforms.

--- Later in debate ---

[Pete Wishart]

I was loth to use the word “blackmail”, although it is pretty hard to get away from that term, given that this is a gun to the head for so many public sector broadcasters. My hon. Friend is absolutely right about the sense of not being left behind. Because of Amazon’s importance, its worldwide reach and ability to get into households in Scotland, broadcasters have to take it seriously. He and all my colleagues listen carefully to representations from Scottish television. I hope that the Minister can put this right.

[Dr Whitford]

On that point, the sheer eye-watering ask of 30% of revenue could encourage other platforms, including those that are created in the future, to push for the same amount. That would quickly wipe out the viability of public sector broadcasters such as STV.

[Pete Wishart]

My hon. Friend makes a very good point. We have discovered that public sector broadcasting in Scotland is in a reasonably good place, but it remains fragile. Recovery and being able to provide the content that Scottish viewers want is important, so we have to be careful with all this. I know that the Minister is listening carefully, and I am sure that we will hear from him about this issue being taken forward.

[Pete Wishart]

Indeed. Unfortunately, we were not able to press the main streaming services on this issue when they came to give evidence, because it had not emerged as a particular difficulty at that point. As my hon. Friend rightly points out, witnesses did say that there is a good relationship between the streaming services and the public service broadcasters. We heard in the Committee that there is room for everybody. Obviously, people who are in the habit of watching “Eastenders” or “Coronation Street” will prefer to watch public service broadcasters through Freeview, and that will be their evening viewing. Other people like to watch feature films and to binge on mini-series.

We have found a positive broadcasting environment that enables viewers to access a range of content that was unimaginable when the Minister and I were mere slips of boys watching glorious coloured television for the first time, as well as—when Channel 4 arrived—“Brookside” and “The Tube”. These are different days. It is unfortunate that there seems to be a dispute. It has really put a spoke in the works of what was described to us as a healthy working arrangement. We hope the issue can be sorted out.

There is one thing that we are not making progress on. It will not surprise you, Mr Efford, to see football—or “the fitba”, as we say in Scotland—come up in a debate on broadcasting in Scotland and what is available to viewers. We did not really expect, although we should have, that once we started bringing people in to discuss this topic, football would become the main focus of conversation.

What is happening to Scottish football fans is excruciatingly unfair. This conversation is timely because the Euro qualifiers return on Saturday, with the mighty Scotland taking on Norway. As you know, Mr Efford, we are top of group A, looking down at Spain, Norway and the rest of them below. Never before—or not since probably 1998, when we were last in the World cup—has Scotland had such an exciting national football team. People want to watch it. There is huge excitement about international football and the prospects for the Scottish football team. The only problem is that we have to pay to watch it. We are the only part of Great Britain where that happens; Northern Ireland is in the same situation. People in England and Wales can watch their national football team free to air—no problem. But in Scotland, they have to fork out or go to the pub to watch it with friends. That is not a bad prospect, but why is it only Scots on this island who have to pay? And the cost is not cheap.

In a competition to secure the rights to host and broadcast Scottish football, Viaplay was successful, and it has the rights until 2028. A standard Viaplay subscription for a month is £14.99. Viaplay has been reasonably generous and allowed a package that amounts to £59 if someone takes up the opportunity to buy for this year. We have a cost of living crisis. People are struggling to meet household bills. Mortgage rates are going through the roof. We still have very high energy costs. The subscription is a lot of money to ask people to pay when everybody else in the United Kingdom is able to access and watch the football for nothing.

Before Viaplay, the rights were owned by Sky, which had the rights during the 2018 and 2022 World cup competitions, as well as during the UEFA European championship in 2020, which were all shown on Sky. To show how important this is and what a big issue this is for Scottish football fans, in an online report by The Scotsman in November 2020, 92% of respondents agreed that Scotland’s men’s national football team games should be available on free-to-air TV.

We know the situation is complicated. We know there are lots of complex arguments, and that the future of the national game is in question. The Scottish Football Association relies on the money that it secures from selling the rights to a variety of broadcasters. Without that, it would not be able to invest in grassroots sport or support and resource a number of activities, so it is immensely important to it. It cannot gift this away for nothing. It rightly relies on the money to develop and build the game. All that has to be taken into account, and nothing should be done that would threaten that type of investment and resource.

There are ways through this. We identified two ways forward in the report. One is a voluntary arrangement between the Scottish Football Association and Scottish football fans and the rights holder. It is worth highlighting a couple of examples of how this could work. When Sky had the rights, it allowed the play-off final between Scotland and Serbia in the last European cup to be broadcast free to air, so that Scottish viewers could see it. During our inquiry there was a generous offer once again by Sky. Scotland had qualified for the final of the play-offs, and that was going to be free to air, too. Those are the sorts of voluntary arrangements that football fans would love the broadcasters to make. It is a generous offer that would be recognised and celebrated. It might even encourage take-up of the subscription services. That is a way it can be done, and we encourage more discussions and conversations about allowing particularly critical games to be free to air.

As for the listed events schedule, things are a little more complicated and technical there, but it is within the gift of the Government to say that those events should be free for Scottish viewers, recognising that everybody else in the UK has an opportunity to watch their country’s games. Can Scotland’s qualifying games be included? I know that is not the Government’s intention, and that they would have problems with such a thing, but perhaps this could be done, with compensation given for the loss of the revenue that the Scottish Football Association would normally secure from selling off the rights.

We have to start addressing this issue. I had a look round the whole of Europe to find out what other major footballing nations had done. It could be argued whether Scotland is a major footballing nation, but we are huge supporters, and we love our football. Looking at the teams that normally qualify, Scotland is one of the few countries in Europe that cannot access their national football team’s games, free to air.

[Dr Whitford]

I read somewhere—although I cannot vouch for the accuracy of this—that in relation to the size of its population Scotland has one of the highest attendance rates at football games, where people are engaging. But is it not vital that young people who are not going to games are able to see their team playing? We talk in lots of other sectors about the need to see role models in order to aspire. My hon. Friend talked about grassroots football being supported by the revenues, but it will not be there if we do not inspire children to want to go and play the game.

[Pete Wishart]

Absolutely—my hon. Friend is spot on. Scotland is a football-crazy nation, and it has been substantially proven that we have some of the highest numbers per capita going to football games. There is huge interest in our national football team, particularly now that we have such an exciting product to see, and it is good to be able to watch your heroes play. We have made huge strides in the promotion and viewing of women’s football; thank goodness we have free-to-air access to the Scotland women’s football team—it is great that that opportunity is afforded. We are trying to make football a community-based interest, and sitting around with the family to watch free-to-air football competitions is a healthy thing to do. I just wish that we could do it more.

The current lack of opportunities to watch Scottish international football on free-to-air broadcast is letting down fans in Scotland, who are at a disadvantage compared with fans in England and, for now, Wales. Wales has a curious arrangement, which the Committee found very attractive. It gets permission from Sky to show matches on the Welsh-language station, so people are able to watch their football team, albeit that they are listening in Welsh, which I am pretty certain is not a huge distraction for Scottish football fans.

[Dr Whitford]

We have Alba.

[Pete Wishart]

As my hon. Friend the Member for Central Ayrshire (Dr Whitford) says, we have BBC Alba. Could something be done to see whether a similar arrangement could be made? There are a number of ways to explore this issue, but the current situation cannot go on.

The last indignity is that when we all sit down to watch the football at 5 o’clock on Saturday evening—I know that all my colleagues will be shouting on Scotland to ensure that we stay in a dominant position in group A —and turn on the BBC or Channel 4, it will be the England game that is on. We are not able to see our national football team, but we also have the indignity of being forced to watch another nation’s match. That is a huge disadvantage for my hon. Friends, who I know are great football fans, so it has to be sorted out.

We on the Committee were disappointed by the Government’s response to our report. There was a sense that they recognised the issue, but they did not express great sympathy for our situation. They suggested that it was nothing to do with them and that there was nothing they could do to resolve it.

I want to say one more thing, which is down to my hon. Friend the Member for Paisley and Renfrewshire North (Gavin Newlands), who has done a power of work on all this, as I am sure colleagues recognise. My hon. Friend has got everybody together and made sure that roundtables have been put together so that this issue can be discussed. He has built great relationships, formed real alliances with football fans and the Scottish Football Association, and got everybody together. Everybody is working together; we just need the Government to engage a bit more in order to help us sort this out. It is not good enough to say that it is all a matter for the Scottish Government, because broadcasting is a reserved issue. It is really a matter for the Government to fix, to ensure that we get the same access that everybody else does across the whole United Kingdom. Let us see what we can do to fix this. I know we are all looking forward to seeing what the team can do on Saturday.

I am conscious that I have said a lot about our report, and I will be interested to hear what the Minister has to say in response. What we have found is that things are relatively good just now, notwithstanding some of the issues we have identified—particularly the tricky issue of the relationship with Amazon. Viewers in Scotland are now able to see more content in a variety of different ways—more than they have been in the past. It is a great difference even from when I was a new Member, 20 years ago. There is now much more opportunity for people to enjoy broadcast television. Satisfaction rates with the BBC started from a low base and have improved, which is something else that we noted in our report, so there is a sense that the public sector broadcasters are responding to what Scottish people want and to their viewing habits.

Scottish viewers want to see much more Scottish content. When they turn on the television, they want to see their national life and culture reflected, and we are increasingly getting to that position. Innovations such as “The Nine” on the BBC have been fantastic. We now have STV giving a news service at 6 o’clock. I remember the conversations we had historically here about a “Scottish Six”, and we now have that “Scottish Six”, albeit delivered by Scottish Television. I think that is welcomed by Scottish viewers.

We are in a reasonably good place. There are difficulties. I am grateful to the Government for their response to some of the things we have highlighted, but I think they could do so much more, particularly on Scottish football. I look forward to the Minister’s closing remarks.

Refugees from Ukraine

Debate between Pete Wishart and Philippa Whitford

Wednesday 16th March 2022 Commons Chamber

[Pete Wishart (Perth and North Perthshire) (SNP)]

It is a pleasure to follow the hon. Member for Wellingborough (Mr Bone). I do not know why he is surprised about the reasonableness of the Scottish National party Members—I believe we are the epitome of reasonableness. One could not pay a higher tribute to my hon. Friend the Member for Cumbernauld, Kilsyth and Kirkintilloch East (Stuart C. McDonald), who stands on the shoulders of those who are reasonable in the House. Perhaps the hon. Member for Wellingborough should have listened to my speech before coming to that conclusion, but we shall leave him to determine that.

I think the one thing that unites the whole of the UK just now is that we all stand by Ukraine. We all want to do everything possible to assist the efforts to find safe places for the millions of refugees who are now fleeing Russian aggression. We stand in awe of their passionate defence of their country in the face of what must be terrifying situations and we want to do everything possible to ensure that those who attempt to flee will be met with all the hospitality this nation can summon.

Like every Member, my mailbox has been flooded with constituents willing to offer accommodation as part of the scheme set up by the Government; and if not accommodation, they want to help with resources, materials and cash donations. As every Member also finds, my whole constituency seems to be engaged in making collections for Ukraine. I pay particular tribute to the Polish community in my constituency—the largest Polish community in Scotland, owing to the world war two fighter pilots it hosted and who settled in the city of Perth. The effort has been simply magnificent: 10,000 people per hour signing up to the accommodation scheme, with 89,000 people signing up on the first day, leading the portal to crash. If Putin counted on the people of these islands being indifferent to a conflict at the other end of Europe, he will have been very quickly disabused of that notion. I am sure he will have observed the sheer compassion our constituents have demonstrated for the victims of his aggression.

What our constituents want—it is quite a simple request, really—is for the Government to match their passion to do something about the current situation. They want the Government to be fully engaged and to act to match the energy we are seeing across the whole of the UK. Our constituents have helped to ensure that there has at least been some sort of movement by the Government, by applying pressure and writing to their Members of Parliament. I hope that effort continues over the next critical weeks. They should not have to shame the Government into action. We should expect the Government to lead that effort without any cajoling from our constituents.

Perhaps I am being a little unfair. I actually want to congratulate the Government on their efforts so far. We are impressed by some of the measures we have seen brought forward, which seem to be making a practical difference. The Minister rolled off the impact that the measures are having on the Russian economy and the oligarchs. They are being felt across the whole of Russia. They are not enough, however. The Minister— I think I heard him correctly, but he can correct me if I have got it wrong—said that there are currently 5,500 refugees in the UK. I think that was the figure he gave, but the number of refugees is about to reach the 3 million mark, so 5,500 seems to me—I do not know about you, Madam Deputy Speaker—a very small figure to be proud of, particularly when 1.8 million have gone to Poland, 263,000 to Hungary, 230,000 to Slovakia, 453,000 to Romania, and 337,000 to Moldova, doubling its population. Fair enough, those nations border Ukraine, but Germany has taken in 147,000 and Ireland, which has a tenth of the population of the UK, has taken in some 6,646. The Minister tells us there are no problems or issues with Home Office procedures and there is no difficulty with bureaucracy, but why are we still at 5,500 people? I look to him to tell us that there will be a rush or a surge of people who are going to get here. We are waiting to see that surge happen, and we have to see it in the next day or two to be convinced that the Government are doing everything possible to act as if this is some sort of emergency.

We hear all the stuff about security concerns and the latest security advice. I am sure that to the Minister it sounds very convincing and I am pretty sure that is the sort of advice he is getting, but the questions that have been put to him are legitimate. Surely all our European allies and friends are getting the same advice, so are the Government unique in acting responsibly while the rest of the European nations are acting irresponsibly on the advice they are receiving from their security services? How on earth are they able to do more and get the numbers in that, for instance, Germany has, while the UK can get only 5,500? The suspicion remains—I hope it will be quelled—that the smokescreen of security advice is just another UK effort to slow, to deter, to frustrate and to do everything possible to make sure that people do not attempt to come to the UK. The Minister has to convince us in his summing up that that is not the case and that the Government will be doing everything they can.

I know this is difficult for the Conservatives. I get it. I know what it is like for some Conservatives. I have been observing them for the past 20 years and I shadowed home affairs for five years. I know their profound ideological beliefs when it comes to issues around immigration and people coming to the UK. I acknowledge the fact that they are deeply conflicted just now. I almost feel sorry for them, because they are obviously seeing all the images that we are seeing and I believe that they really want to do something for the refugees they observe in such difficulty. They want to make sure they are doing everything possible, but that conflicts with their inherent obsession of seeing the UK’s doors remain all but closed. I know they want to offer refuge to people in crisis, but that is weighed down by practically everything that informs them about immigration, refugees and anybody seeking to come to our shores. For years, they have fomented a deep, deep antipathy to everything to do with immigration and entry to the UK. Wanting to do the right thing, they cannot help being pulled back and constrained by their very essence and political nature.

We can almost see that tension play out before our eyes in real time. There is the usual do-nothing, indifferent initial approach. Then there are inflammatory comments from the Minister about letting people pick fruit. That is the bad side, but then there is talk of 100,000 or 200,000 refugee places being available. Then there are another couple of weeks of the Government doing nothing, to see whether they have got away with it. Then there are U-turns and offers of accommodation schemes, but they are always counterbalanced by failing to meet Europe in offering visa-free access. It is a wee bit like watching the very point at which Dr Jekyll is fighting Mr Hyde for control of the body.

Part of me thinks that we should be grateful that the Government are even doing any schemes whatever, given their inherent disposition. Let us remember that this is a Government whose major political programme of the past few years has been delivering a Brexit that had immigration, taking control and stopping people coming to the UK as its cold, beating heart. This is a Government who designed the hostile environment with the most careful attention to detail—a Government who sent hate vans to the streets of London that showed handcuffs and told illegal immigrants:

“Go home or face arrest”.

[Dr Whitford]

My hon. Friend is giving praise for the fact there has been movement. I am sure that all of us who have repeatedly been in this Chamber for statements and urgent questions to try to get movement and get people here feel the same, but the problem is that it has been so slow that my constituent who is trying to get her mother from Mariupol missed the window of opportunity to get her here. She has had no contact with her mother for almost a week. There will be people trapped in eastern Ukraine who have no chance of getting here because they did not set off, because they did not have somewhere to go. That slowness will have had a direct impact on people’s outcomes and on people who die in eastern Ukraine.

[Pete Wishart]

I am grateful to my hon. Friend for raising that case. We have heard all week about such cases, in which the inaction and initial slowness to respond have led to real and profound difficulties for our constituents. She is absolutely right to highlight that case.

Given their background, maybe it is too much to expect a Government who can dream up all the horrors from hate vans to hostile environments to be a friend to refugees all of a sudden. I know that they want to do the right thing, but everything they know—everything that informs the deep-seated ideology that runs through the whole party of government—is getting in the way.

It will be up to the British people to resolve the tension and the balance, and to fortify the Dr Jekyll part of the Government’s split personality. It is as if every time the Government reach for the apple of righteousness, they feel the creaking branch below, breaking their fall as they descend back into their pit of bedevilment around immigration. The people of these islands will have to keep the Government focused on doing the right thing and not let them give in to the temptations of their dark side.

Let me give the Minister an example of where he can start. The failure to get the Dnipro orphans out of Poland and home is now simply a disgrace, and it must be fixed right now. The orphans are still in Poland waiting for the UK to resolve its almost idiotic bureaucracy and get them to Scotland, where accommodation and support await them.

Strengthening Standards in Public Life

Debate between Pete Wishart and Philippa Whitford

Wednesday 17th November 2021 Commons Chamber

[Pete Wishart]

The hon. Lady will not be surprised to hear me say that I wholeheartedly agree with her. We have a cost of living crisis and it was announced today that inflation is going through the roof, yet we are here debating our income and going over whether we think it is right and appropriate for MPs to earn even more than the very generous salaries that we already get for looking after constituents.

[Dr Philippa Whitford (Central Ayrshire) (SNP)]

People will know that, as a breast cancer surgeon, I have practised in the past while trying to maintain my licence. I remember being pilloried on the front of the Daily Mail for helping out over Christmas when my colleague had a heart attack. I have no issue with second jobs being regulated, whether by time, money or whatever way the House chooses, but is this not being used as a smokescreen? The issue that was raised at the beginning of this month was not about a second job. It was about corruption, selling influence, selling contracts and selling peerages—and second jobs is being used as a cover for that.

[Pete Wishart]

I could not agree more with my hon. Friend, who gets right to the heart of the matter. This is nothing but a smokescreen from the Government, who have thrown this out here to try to excuse their appalling behaviour over the past couple of weeks. I pay tribute to my hon. Friend. She is right. She is a distinguished breast cancer surgeon and the way in which she was traduced, with the assistance of the Conservative party, for doing her job, helping out and doing that work for nothing was absolutely and utterly appalling. They should be ashamed of themselves for what they did.