Oral Answers to Questions

Debate between Paul Maynard and Kevin Foster

Monday 20th June 2022 Commons Chamber

[Kevin Foster]

Dearie me! In fact, we have been increasing the number of staff at the Passport Office rather than reducing it as the hon. Lady has implied. We have dealt with 3 million applications in three months, and soon we will have dealt with more in six months than we did in the whole of last year. It was fairly obvious that 5 million passports had not been renewed during the pandemic, and we started to plan for this last year. In April 2021, we changed and clarified the service standard and began preparations to deal with the surge. We hear these attacks from Opposition Members, but what we never hear from them is an idea.

[Paul Maynard (Blackpool North and Cleveleys) (Con)]

A month ago, a dozen passport cases a day were pinging into my office. That number has now fallen to just two or three a week, and my caseworker Zach and I are very grateful for the improvement that the Home Office has brought about. However, once those passports are handed over by the Home Office to the private delivery companies, can the Home Office do more to ensure that each one reaches the intended household rather than a random neighbour, a random bush or indeed a random river, which is where these passports seem to end up?

[Kevin Foster]

It is concerning to hear of those examples, because there are clear standards and procedures for how passports are delivered: they cannot, for example, just be left in a communal area. We have engaged DHL, which is normally our international agent for domestic deliveries, and have also used Royal Mail to return documents. However, I should be interested to hear some specific examples from my hon. Friend, and I am grateful for his comment that he and his caseworker have noticed improvements in recent weeks.