HMRC Self-Assessment Helpline

Debate between Nigel Huddleston and Chris Stephens

Wednesday 20th March 2024 Commons Chamber

[Nigel Huddleston]

There are a variety of channels and tools, including my ministerial oversight. The Treasury Select Committee and other bodies also play an important part. I am not suggesting in any way, shape or form that I am removing myself from responsibility for HMRC, as I have ministerial oversight. If colleagues have concerns, they can always raise them with me. It is my job to raise those concerns with HMRC.

[Chris Stephens (Glasgow South West) (SNP)]

I refer to my entry in the Register of Members’ Financial Interests, as I chair the Public and Commercial Services Union parliamentary group.

Does the Minister accept that one of the more disgraceful aspects of this episode is that neither the trade unions nor the staff appear to have been consulted prior to yesterday’s announcement? Does he accept that this is no way to conduct industrial relations or to deal with staff? How does he see yesterday’s announcement in the light of the Public Accounts Committee’s comments that the Department has to improve its ability to reach out to taxpayers and that it needs additional resources? Why are the Government now restricting customer access to the Department?

[Nigel Huddleston]

HMRC and I have heard and respect the views of the PAC and other bodies, including their recommendations and suggestions for improvement. Of course, many of these bodies suggest that the continuing move towards digital and online is an important part of that process. As I have said, I do not have day-to-day operational responsibility for HMRC, but I do have oversight. I proactively requested a meeting with the unions several weeks ago, and that is what I have tended to do in all my ministerial roles.

Oral Answers to Questions

Debate between Nigel Huddleston and Chris Stephens

Thursday 23rd March 2023 Commons Chamber

[The Minister of State, Department for Business and Trade (Nigel Huddleston)]

The Secretary of State has been very clear: it is about the deal, not the date. We will not tie our hands by setting an arbitrary deadline. I am pleased to confirm, however, that round eight of the discussions is currently under way. Both nations have committed to and are working together for a mutually ambitious deal. We are working through substantive issues such as goods, market access, services and investment. I appreciate my hon. Friend’s continuing commitment. It is vital to expand on the deal with India, with £35 billion in bilateral trade sustaining half a million jobs in the two countries.

[Chris Stephens (Glasgow South West) (SNP)]

T8. In all the discussions about the Post Office, the Minister did not mention meeting the trade unions. Is he aware of current research by the Communication Workers Union on the opportunities to develop the role of the Post Office and postal workers within the communities of Scotland? Will the Minister engage with the trade unions to discuss the work of protecting post office services across these islands?