Oral Answers to Questions

Debate between Nick Smith and Andrew Jones

Thursday 30th March 2017 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Andrew Jones)]

The Department for Communities and Local Government has responsibility for off-street parking. I have had discussions with the Under-Secretary of State for Communities and Local Government, my hon. Friend the Member for Nuneaton (Mr Jones), and we have further meetings planned. Officials from my Department also have regular contact with their DCLG and Driver and Vehicle Licensing Agency counterparts to discuss issues relating to parking.

[Nick Smith]

Motorists must be able to challenge unfair parking fines. When my constituents were punished by Excel Parking’s poor signage in Ebbw Vale town centre, many were forced to come to me to have any hope of a refund. Have the Government assessed how effective the appeals service POPLA—Parking on Private Land Appeals—has been in protecting motorists? Does the service live up to its name?

[Andrew Jones]

That is actually a DCLG matter. We are discussing the independent appeals process, and the DVLA’s role in that in supplying driver information, but also up for consideration is the vigour with which the codes of practice of the two accredited trade associations are enforced. While we recognise that there are many good parking companies, there are some whose standards of customer service do not meet expectations. We had a very good debate on this in Westminster Hall last week, and I look forward to standing up for consumers to make sure they get a better deal.