Asked by: Lord Vinson (Conservative - Life peer)
Question to the Department for Digital, Culture, Media & Sport:
To ask Her Majesty's Government what assessment they have made of the performance of high-speed broadband in rural areas; what steps they are taking to ensure that such services provide the advertised performance; whether they will provide compensation for those who have been advised to replace their old service and install a new one where that service does not meet advertised standards; and what steps they intend to take to support customers experiencing ongoing issues.
Answered by Baroness Barran - Shadow Minister (Education)
Ofcom’s 2020 Connected Nations report shows that 99.4% of UK premises have access to decent broadband speeds (10 Mbps and over), and according to thinkbroadband.com (https://labs.thinkbroadband.com/local/uk) , 97% can get superfast speeds (24 Mbps and over). Ofcom’s 2021 report, UK Home Broadband Performance, which can be found here (https://www.ofcom.org.uk/research-and-data/telecoms-research/broadband-research/broadband-speeds/uk-home-broadband-performance-nov-2020) showed that the average superfast speeds in rural areas was 44.2 Mbps, compared to 48.6 Mbps in urban areas in 2020.
In order to protect consumers, Ofcom has put in place voluntary broadband speeds Codes of Practice with industry, which can be viewed here (https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/codes-of-practice). Signatories include BT, EE, Plusnet, TalkTalk and Virgin Media. Those signed up to the Code of Practice are committed to having systems which can identify the cause of speed problems, and processes to ensure they are resolved. Furthermore, signatories must provide guaranteed minimum speeds to their customers, and if speeds drop below the promised levels, are required to improve performance within one month. If there is no improvement, consumers have the right to exit their contract without penalty. To ensure effectiveness of the code, Ofcom monitors compliance by the signatories, and where it finds issues, will engage with the provider to deliver prompt resolutions.
Asked by: Lord Vinson (Conservative - Life peer)
Question to the Department for Digital, Culture, Media & Sport:
To ask Her Majesty's Government what discussions, if any, they have had with the BBC since the onset of the COVID-19 pandemic about their obligations under the Royal Charter for the continuance of the British Broadcasting Corporation, presented to Parliament in December 2016, “to provide impartial news and information to help people understand and engage with the world around them”.
Answered by Baroness Barran - Shadow Minister (Education)
The government meets with the BBC on regular occasions to discuss a wide range of issues. When speaking to Tim Davie to congratulate him on his appointment as the new Director General of the BBC, the Secretary of State welcomed Tim Davie’s commitment to impartiality at the BBC. In an age of fake news and self reinforcing algorithms, the need for genuine impartiality is greater than ever.
In April the BBC announced a wide-ranging package of measures to help keep the nation informed, educated, and entertained through these unprecedented times. These new measures included daily and weekly coronavirus updates, supplied across television, radio and online platforms.
The BBC is operationally and editorially independent of government, and it is for the BBC Board to ensure that all of the BBC’s output meets the highest standards the public expects. Ofcom is the independent regulator of the BBC, and is responsible for holding the BBC to account in this regard.