Railway Station Ticket Offices

Lord Tunnicliffe Excerpts

Tuesday 13th December 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

Maybe we are headed towards the ways of ticket office workers. Who knows? I very much hope not.

[Lord Tunnicliffe (Lab)]

My Lords, at the Conservative Party conference in October, the previous Transport Secretary, when saying that she was asking industry to launch consultations on reforming ticket office provision, suggested the move was about putting passengers first. Have the Government set out the terms of those consultations and can the Minister confirm that it will include thorough consideration of the impact on passengers with accessibility needs?

[Baroness Vere of Norbiton (Con)]

I can absolutely confirm all those things. This is not one central consultation. The train operating company that operates a ticket office will engage with passenger groups and, indeed, with passengers at the ticket office where they propose to make changes. It is all set out in the ticketing and settlement agreement, which all train operating companies must abide by. If there are any concerns, they should be registered and notified to the relevant body, which is either Transport Focus or London TravelWatch. They will then raise it with the Secretary of State, who will take that into consideration, plus various other elements, if there are concerns.