(11 years, 5 months ago)
Lords ChamberI am afraid that I cannot agree with the noble Baroness. She paints a pretty dismal picture, but I do not recognise that from the reality. Of the applicants for visas, 97% are processed within 15 days and of those, 96% are successful. Having sought the opinion of Chinese visitors, 90% are very satisfied with the service provided by the visa service.
My Lords, I have just completed an extended tour of Singapore, Taiwan, Hong Kong and China, where I have a manufacturing interest. Is the Minister not aware that there is a lot of resentment and disappointment with this country because of the difficulty with visas? It is also affecting inward investment to this country. Is he aware of that? It is affecting the number of students who are coming here. Students are going to Australia and America instead. This thing is real, as the noble Lord, Lord Lee of Trafford, has said. Will something be done about it?
We are trying to make the visa application process as customer-friendly as we can. The form itself is available in Chinese so that applicants can complete it in Chinese and online. We are dealing with a real issue. Either we have visa controls or we do not. I am sure that this House would not suggest to Her Majesty’s Government that we drop visa controls. Indeed, we review visa controls, but for China we require them. The most important thing is that we have a system in place that reflects the interests of this country in protecting its borders and the interests of those who want to come here. They will be welcome for business, tourism and indeed for study.