Mobile Phone and Broadband Prices

Debate between Lord Storey and Baroness Lloyd of Effra

Tuesday 9th December 2025 Lords Chamber

[Lord Storey (LD)]

My Lords, given that many telecom contracts include mid-contract price rises linked to inflation plus an additional percentage, what steps are the Government taking to protect low-income customers from these above-inflation increases?

[Baroness Lloyd of Effra (Lab)]

The Chancellor and the Secretary of State have asked Ofcom to review the effectiveness of the changes that came in in January 2025, which set out that consumers must get the details in pounds and pence, so that they can have clarity. We have asked Ofcom to see how effective that is and a report will be coming in spring 2026, so that we can be assured that the measures are indeed effective.