Oral Answers to Questions

Debate between Lord Soames of Fletching and Steve Webb

Monday 9th March 2015 Commons Chamber

[Steve Webb]

We recognise that further incremental reform would not deal with the long and deep-seated problems with the Child Support Agency. That is why we are closing all the cases on the existing system and moving towards a much more streamlined system. To provide one example of the improvements, we now get data direct from Her Majesty’s Revenue and Customs rather than having to wait for non-resident parents to provide payslips, so we have prompt and accurate information to avoid arrears building up.

[Sir Nicholas Soames (Mid Sussex) (Con)]

May I thank my right hon. Friend and the Government for the substantial reforms that they have made to the Child Support Agency, whose service as it was a few years ago is unrecognisable to us now?

[Steve Webb]

I am grateful to my right hon. Friend for what he has said. We want to encourage people to sort things out for themselves whenever that is possible, but when they do use the new system, we offer a much better service than we did. For example, we now have what is known in the jargon as a web-based portal. People can log on and see how their accounts stand, and the system is so good that some have likened it to online banking.