Lord Soames of Fletching
Main Page: Lord Soames of Fletching (Conservative - Life peer)Department Debates - View all Lord Soames of Fletching's debates with the Home Office
Immigration Queues (UK Airports)
Lord Soames of Fletching Excerpts(12 years, 7 months ago)
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Damian Green
I do. There are two significant areas where work could be done by our partners at airports. One is in the provision of information so that Border Force can respond as quickly as possible to any delays caused by wind or that sort of thing that makes planes occasionally bunch in their arrivals. The other is the physical layout of the airports, which is a role for airport operators. For example, people need to have clear lines of sight so that they can see the gates for as long as possible, and as much emphasis as possible should be given to reassuring passengers that they are going through a process smoothly, as often happens on the retailing side of airports.
Nicholas Soames (Mid Sussex) (Con)
May I welcome the efforts that the Minister is making and join in the tributes to the important and hard work of the border staff? Does my hon. Friend agree that these delays, which he has explained this afternoon, are not limited to Heathrow, as they apply to Gatwick and Stansted? While I know he agrees—and has made the point—that the delays harm Britain’s reputation, does he also agree that British business men who have to go in and out of the country all the time as they engage in the hard work of the export industry are extremely irritated by the way in which they are regularly kept in unacceptably long queues? I know that my hon. Friend will do his best to get this matter resolved, but will he acknowledge the fact that these queue problems really need to be resolved quickly?