Windrush Compensation Scheme

Lord Sentamu Excerpts

Tuesday 2nd June 2026 Lords Chamber

[Lord Hanson of Flint (Lab)]

Absolutely. Staff undertake a rigorous training programme that provides a holistic view of the scheme and includes a module on the history of the scandal. It includes clips of people from the Windrush generation, as well as case studies, to provide insights into the way in which individuals have been affected. It also focuses on important skills, such as telephony skills and communication. Staff regularly deal with vulnerable people and have the ability to pass on particular areas of concern to organisations such as the Samaritans if there is a requirement because of other potential issues. All staff undertake a mandatory “face behind the case” training course, and we are committed to learning the lessons from the scandal to ensure our caseworkers are both empathetic and fully trained.

[Lord Sentamu (CB)]

My Lords, the noble Baroness, Lady Benjamin, referred to a worrying thing, if it is true. The Windrush generation are still being referred to as immigrants, not as British citizens. Can the Minister confirm whether that is happening? If it is, we all ought to be concerned.

[Lord Hanson of Flint (Lab)]

The Windrush generation are British citizens, and I confirm that that is the status they have.