NHS: Clinical Negligence

Lord Roberts of Llandudno Excerpts

Tuesday 20th January 2015 Lords Chamber

[Earl Howe]

I agree with the noble Baroness. We view it as important that NHS organisations manage complaints in a positive manner and use the information obtained to improve service delivery. Saying sorry is important. People who complain often want an apology, an explanation and an assurance that the same thing will not happen to someone else.

[Lord Roberts of Llandudno (LD)]

My Lords, do the figures we have been given today include Wales, Scotland and Northern Ireland? Are those claims included in the total figure?

[Earl Howe]

My advice is that the figure includes England only, but if I am incorrect in any respect, I will write to my noble friend.