Consumer Protection: Online Ticketing

Lord McFall of Alcluith Excerpts

Thursday 30th June 2016 Lords Chamber

[Baroness Neville-Rolfe]

The ticketing system underpins the success of our events and our tourist events, in music as well as in sport, and I am sure the secondary sites will be a good source of tickets for Icelanders as they progress through the tournament.

[Lord McFall of Alcluith (Lab)]

My Lords, is there a case for using technology here to ensure that the ticket sellers reveal the identity of their websites?

[Baroness Neville-Rolfe]

Provisions are laid down in the Consumer Rights Act, which we introduced in this House. Technology is changing things. One thing that can be looked at is ID, but potentially that will have problems under the Data Protection Act if people’s names are published. However, other technological advances, such as the use of wrist bands and biometrics, are coming along. My message would be that we should take these into account in trying to reduce fraud and improve enforcement in this important area.