Railway Stations: Ticket Office Closures
Debate between Lord Laming and Baroness Vere of Norbiton(1 year, 3 months ago)
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Baroness Vere of Norbiton (Con)
That is the whole point: they will be more than happy to do so. We want to have multi-skilled individuals working for the railways such that they can help all sorts of passengers with a varying range of needs.
Lord Laming (CB)
My Lords, I will share with the Minister the experience at my local station, where there is only ever one member of staff on duty. In the morning, that member of staff opens up the station, the toilets and waiting rooms, and helps people get their tickets, sold either directly or with these complicated machines. They are, in effect, the station manager; this one person is essential to the operation of the station.
Baroness Vere of Norbiton (Con)
I hope the noble Lord has fed that back into the consultation, where it will be taken into account by the independent passenger bodies.