Public Service Vehicles (Accessible Information) Regulations 2023

Debate between Lord Holmes of Richmond and Lord Borwick

Tuesday 16th May 2023 Grand Committee

[Lord Borwick (Con)]

My Lords, I declare my interests in that I have a son with learning difficulties, and have trusteeships of charities in the register and lots of past interests in the accessibility industry and public transport.

This is an excellent statutory instrument filled with good ideas that will be helpful to a range of people with many different disabilities. However, I gather that consultation for it started in June 2018. Presumably work in the department started some time before that. Can my noble friend tell us when? After consultation, how can it possibly have taken five years to bring this statutory instrument in? Surely, if the consultation confirms that the idea is good, it must become a priority for the department to achieve it.

This is not particularly original technology; as my noble friend mentioned, it is available in many different countries around the world and in London. Yet a mature plan copying the system in other countries has taken five years to bring in. Is not the pride in having done so eclipsed by the shame that it took so long? Does the department consider five years to be reasonable in this matter? Can my noble friend say how many other disability measures are now outstanding? How long does the department expect it to take for them to be brought into action?

[Lord Holmes of Richmond (Con)]

My Lords, it is a pleasure to speak in support of these regulations. I congratulate my noble friend the Minister on the manner in which she introduced them. Were it not for her assiduity, we might still be waiting for them. Perhaps, if the regulations were a bus, we might all have chosen to walk by this stage. Having said that, the bus is such a critical part of public transport. Public transport is transport for the totality of the public. As we have already heard, seven in 10 guide-dog users say that they have missed their stop for want of the driver remembering to tell them. It should not be on the driver. This technology could have been in place years ago. Public transport should and must be inclusive.

It is more than just inclusion; it is inclusion as the golden thread to levelling up. Some 98% of buses in London have audio and visible devices, but the figure falls to less than a quarter of that in many other parts of the country. I was privileged to launch the Manchester talking buses, not this year or last year but in 2016, and in London buses had audio and visible displays before then. It cannot be that if you happen to be a person with access needs outside a major metropolitan area and you want to use the bus, it is a case of, “Good luck getting on board and getting off at the correct stop”.

Buses have the potential to connect people and places, but they must be built on inclusive design. Audio and visible displays are a critical part of that. The explanatory notes to these regulations are good—they highlight the benefits for disabled people, but would the Minister agree that these are benefits for all people? The critical point to understand about inclusive by design is that if you make a change that benefits disabled people, everybody benefits.

If you had access needs and you wanted to go to work, the shops or the pub, or to meet a mate, why would you do that if you thought the bus might not stop? You may not have any way of knowing when it is the correct stop to get off at—if you manage to get on board. All that anxiety and stress can and must be taken away by buses being inclusive by design. Audio and visible displays are critical to that.

I have a number of questions for my noble friend the Minister. First, in terms of extent, the regulations cover England, Scotland and Wales. What will the situation be for those with access needs, and indeed for people who may just not know the area, in Northern Ireland? Secondly, can she update the Grand Committee on where the proposed guidance currently is and what progress is being made on that?

Thirdly, will bus companies be able to see how they can go further, beyond the requirements of these regulations, and potentially look at opportunities to give more information to passengers, not by crowding the audio and visible displays but through other allied means, potentially giving more information on history or sites of interest to make the bus journey not only inclusive but more interesting and engaging?

Fourthly, can the Minister inform the Grand Committee what research has been undertaken on the impact of journeys moving from cars, taxis and other modes of transport to the bus? What economic analysis has been undertaken, and what does that mean when one balances those modes of transport with the hopeful increase in bus travel that these regulations will deliver?

Fifthly, the Secretary of State has an obligation to review the regulations within five years. Does the Minister agree that, particularly in that first five-year period, it would be critical to have a review far sooner than that five-year end point?