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Written Question
ICT: Public Opinion
Wednesday 25th October 2023

Asked by: Lord Holmes of Richmond (Conservative - Life peer)

Question to the Cabinet Office:

To ask His Majesty's Government whether they have used or tested tools, such as Pol.is or CitizenOS, as a way of gathering public opinion on different issues.

Answered by Baroness Neville-Rolfe - Minister of State (Cabinet Office)

There is no centrally held record of government use of tools such as Pol.is or CitizenOS used as ways of gathering and understanding public opinion. The use of such is devolved to individual departments.

The Central Digital and Data Office (CDDO), within Cabinet Office, is responsible for supporting departments to build and operate modern, state of the art, highly responsive, cost-effective technology that meets the needs of our end users and delivers the cross-government digital strategy.

CDDO is working with departments to establish the frameworks and policies to guide the responsible adoption of new technologies.

Written Question
Crown Commercial Service: Financial Services
Monday 26th April 2021

Asked by: Lord Holmes of Richmond (Conservative - Life peer)

Question to the Cabinet Office:

To ask Her Majesty's Government what steps they are taking to ensure financial technology solutions are considered as part of the Debt Resolution Services supplier roster being created by the Crown Commercial Service.

Answered by Lord True - Leader of the House of Lords and Lord Privy Seal

The Debt Resolution Services Framework will include specific lots for data and affordability solutions. These will be supplied by organisations that provide a range of technology and digital solutions including but not exclusive to; conversational artificial intelligence, open-banking, credit reference agency data, and automated standard financial statements.

Public Sector organisations can utilise these solutions and services to better understand customer financial circumstances and ensure affordable outcomes while providing increased access and choice in the way that customers interact with the services.

It is anticipated that the contract notice for the Debt Resolution Services Framework will be published in June 2021.