Waterson Review

Lord Harris of Haringey Excerpts

Wednesday 23rd November 2016 Lords Chamber

[Baroness Neville-Rolfe]

I am of course aware of the problems Citizens Advice and trading standards have with funding; we have discussed that in this House before. One of the points Professor Waterson made in his very useful report, which we are looking at very seriously, is how we make sure there is appropriate funding for the kind of investigations we all want in this area. Interestingly, secondary ticketing is not top of the complaints we get. They are often about the primary ticket sellers, rather than the secondary market we have been debating through this report.

[Lord Harris of Haringey (Lab)]

My Lords, I again refer to my interest as listed in the register. Is not what the noble Baroness is describing a failure in the market for entertainment tickets? Might not the secondary ticketing sellers be colluding with the primary ticket sellers—a situation that suits all the parties involved rather well, because they do quite well out of it? Should we not be looking at how the market as a whole functions?

[Baroness Neville-Rolfe]

That was one of the reasons why we asked Professor Waterson, who is an economist from Warwick University, to look at this, and that is not the conclusion he came to in his report. There are benefits from the secondary platforms, which give greater protection than buying from a tout or on social media. They guarantee a replacement if you cannot get in. We have a big tourist industry in this country, and it is very important that when tourists come here—there are more and more of them since the depreciation of the pound—they are able to access our amazing sporting events, theatres and so on. There are difficulties, which I acknowledge, but in general this market works well and has its advantages. Obviously, the bots issue is a big one.