Private Parking Code of Practice

Debate between Lord Harlech and Lord Sahota

Thursday 14th September 2023 Lords Chamber

[Lord Sahota (Lab)]

I thank my noble friend Lord Lipsey for bringing this short debate to your Lordships’ House. I think he was rather kind to the car parking companies because he has to listen to what some people out there actually think about them.

Anyway, there are 40 million cars on the road. Most drivers are responsible but some of them park illegally and get fined; I and my wife were fined once. Responsibility also lies with the car parking company, which sometimes cuts corners with signs and tries to entrap innocent, unsuspecting drivers with the latest sophisticated CCTV—more about that later.

Over the years, I have run all kinds of businesses, including shops, cafés, car parks and so on. The car parking business is one of the least labour-intensive businesses because of the latest technology. These days, every time I pay my car parking fee, I hardly ever see anyone walking around with a yellow jacket like we used to all those years ago. Last year, the car parking industry told the Government that, if they introduced a new code of practice, it would lose thousands of jobs. I disagree. The car parking business is a cash cow. Compared to other businesses, it has far fewer workers yet it is far more profitable. The industry’s threat of job losses if the Government did not introduce a statutory code does not stack up.

This is an industry worth more than £3 billion. There are well over than 40 million cars on the road. The public need to park somewhere when they go about their business. They need assurance that they are getting value for money when they pay for car parking. I do not know of any other industry that is so big and yet is not properly regulated. The Government should introduce a statutory code of practice as soon as possible. Furthermore, there should be an ombudsman to oversee any dispute relating to fines or pricing, like Ofgem and Ofcom. Perhaps it should be called Ofpark and be financed by the parking industry.

I want the Government to take note of this point. Designated car parks, such as those operated by NPC or in a hospital or at an airport, are clearly proper car parks with payment required at the entrance or exit. During the past 10, 15 or 20 years, we have seen the advent of very clever CCTV cameras. They are now everywhere. They are on private land belonging to pubs, supermarkets—any location you can think of. The cameras are looking and waiting to catch drivers out. Most drivers know they are there and take precautions, either paying or leaving their number in the computer inside the shop or supermarket.

The signage is the problem. Signs are 60 centimetres by 80 centimetres, mostly tucked away somewhere in a corner, in the dark or covered in dust. They inform drivers that, if they do not pay, they will be fined. Some people get caught out. A few days later, a letter arrives with a photograph of your car number plate and threatening legal language saying that, if you do not pay up, you will be taken to court. Most drivers pay up because they cannot be bothered to appeal or go to court, which is time-consuming and can mean taking time off work. This is what happens. It is nothing more than a page out of Del Boy’s book of money-making scams: “Come on, Rodney. Let’s stick a few of these clever CCTV cameras here and there, give a certain percentage to the owners and keep the rest. Lovely Jubbly!”

I am not disputing the ownership of the land, the owners’ rights or the legality of the practice. It is just the sneaky way in which they try to do this to the motorist. As I said, the problem is about signage. Signs are not clear; they are confusing and misleading. Some innocent, unsuspecting drivers sometimes get caught out. The people who put up the CCTV know the score. The reaction of most drivers on getting one of these letters is, “Oh, I didn’t know there was a CCTV camera. If I had known, I would have done something”.

In introducing a new statutory code, the Government should make it clear that signs in these particular types of car park should be much bigger and displayed clearly on all sides of the car park—at the front, at the back and so on. There should not just be a 60-centimetre by 80-centimetre sign obscurely tucked away in the corner where people can hardly see it. It should be written on the road as well so that, when a driver enters this particular place, they know what will happen if they do not pay up.

The Department for Levelling Up, Housing and Communities has accepted that this practice by a small number of cowboy companies is unacceptable. DVLA data estimate that, between 2022 and 2023, more than 2.8 million drivers will be fined. In recent years, the number of car parking companies has grown expeditiously because there is easy money in it.

The AA has said that:

“Private parking companies are acting like pirates, plundering innocent drivers”.


The RAC Foundation said that parking companies were booming like the “Wild West”. I have here some other examples from newspapers. A lady was fined £100 for being 21 seconds over the—

[Lord Harlech (Con)]

My Lords, the noble Lord is perfectly within his time limit; I just encourage him not to use props in the Chamber.

[Lord Sahota (Lab)]

I thank the noble Lord for reminding me. I did think that I still had three minutes left.

The Government need to introduce a statutory code for the parking industry as soon as possible, to sort out the fines and so on. Also, the Government might be aware that, in some local authorities, you can only pay via an app. If you do not have a phone on you or do not know how to use the app, you are in trouble. Perhaps the Government can look at that as well.

I have a lot more examples, but I had better take it easy—I thank the noble Lord for his intervention. I appreciate it.