Digital Inclusion

Lord Griffiths of Burry Port Excerpts

Thursday 23rd January 2020 Lords Chamber

[Baroness Morgan of Cotes]

I thank the noble Baroness. She and I had a brief conversation recently about some of these issues, and I look forward to discussing this further with her. She is absolutely right to say that the digital and tech environment is very exciting, but that it of course brings new challenges, not just about the new technology itself but about behaviours online. That is why the Government will legislate following the online harms White Paper and will develop further legislation. I welcome the publication yesterday by the Information Commissioner’s Office of the age-appropriate design code, and I hope that all parliamentarians will have the opportunity to take note of it.

[Lord Griffiths of Burry Port (Lab)]

My Lords, I offer my words of welcome to the noble Baroness. The last time that we were in the same place, she was on the receiving end of a 25-minute sermon from me; I promise that my question will be shorter. We have heard some reassurances, but there are really two questions regarding inclusivity: spreading the availability of the service and deepening the skills required to take advantage of what is available. The noble Baroness has indeed answered the first question I would challenge her with by saying much of what was in my mind. But what about the users of universal credit—a service that I understand is entirely online? How do we measure the impact and the way that service is proceeding to be sure that people are not disadvantaged and marginalised because of the technology that they have to master?

[Baroness Morgan of Cotes]

One of the briefs I received in preparing for these questions said that answers should be short, so the noble Lord can be assured that my answer will not be 25 minutes long—it may be 25 words long. He is absolutely right to say that digital inclusion matters particularly for those accessing government benefits and services, as I know from my service in the Commons and from supporting constituents in accessing universal credit. I mentioned access through libraries, but there is also access through job centres, and citizens advice bureaux provide a service to support people who have never been online. Colleagues in the Department for Work and Pensions take this very seriously, because there is obviously no point in providing support for people if they find they cannot access it or update their records.