Railway Stations: Facilities Debate
Full Debate: Read Full DebateLord Flight
Main Page: Lord Flight (Conservative - Life peer)Department Debates - View all Lord Flight's debates with the Department for Transport
(2 years, 6 months ago)
Lords ChamberMy Lords, the latest information I have on lift performance is that 99.16% are currently in operation. However, that less than 1% must be returned to operation as soon as possible. We are committed to the provision of real-time information on facilities so that those who need to use a lift can know in advance whether or not one is functioning.
My Lords, I congratulate the noble Lord, Lord Roberts, on raising this issue. My own experience is that lavatories on train stations rarely operate. They are blocked and no one takes any interest in them. What is needed is some form of periodic inspection.
My noble friend is absolutely right, and that is exactly what we are putting in place: inspection of lavatories and, indeed, many other facilities. We need monitoring as part of the service quality regime. We will use independent auditors, who will check stations and trains in each rail reporting period. They will look at the availability and presentation of key facilities, cleanliness, information provision, ticketing staff—all sorts of things. That will lead to an uplift in the services.