Public Service Ombudsman for England

Lord Etherton Excerpts

Tuesday 10th January 2023 Lords Chamber

[Baroness Neville-Rolfe (Con)]

As I said in my opening remarks, some changes we are able to look at, and we have made improvements. On the MP filter, which the noble Lord refers to, it is designed to help complainants. MPs are able to make confidential inquiries with officials or Ministers and resolve issues quickly. In addition to referring individual cases to be investigated by the ombudsman, they can raise issues publicly in the House of Commons. The ombudsman has a democratic element. It is a parliamentary creature and I think it helps to hold the Executive to account. Of course, the PACAC takes a great deal of interest and is responsible for the appointment of the ombudsman, who is a parliamentary officer.

[Lord Etherton (CB)]

My Lords, does the Minister agree with the view of the peer review of the PHSO by the International Ombudsman Institute, completed in November last year, that the compulsory MP filter for complaints to the PHSO in his capacity as parliamentary ombudsman is a breach of the requirement of the Venice principles that people raising complaints should have a right to free and unhindered access to the ombudsman. The evidence is that some 88% of people who mistakenly come direct to the PHSO in his capacity as parliamentary ombudsman do not return with their complaint when they realise that they need to go to their MP first. Should not the MP filter be made optional as soon as possible?

[Baroness Neville-Rolfe (Con)]

I think I have already commented on the MP filter. We do think that the international principles are important, but we also need to make sure that the existing system, which focuses very well on individuals, is not undermined. I was looking at the website today and I was struck by how this does not look only at big and well-known cases but at individual ones; for example, a man died days before his wedding to his partner of 40 years due to a hospital failing, and remedies were put forward by the ombudsman. The MP filter, a democratic element, really is important in the complaints process.