Pensioners: Winter Support

Lord Deben Excerpts

Tuesday 29th October 2024 Lords Chamber

[Baroness Sherlock (Lab)]

My Lords, the first thing would I mention once again is the household support fund. That is £421 million provided specifically for local authorities to support those in need, especially with the cost of living, such as food and fuel, so that is somewhere for people to go. We realise there is still a significant number of people who could claim pension credit, and if they get pension credit, they will get the winter fuel payment. It also opens up a gateway to other potential support with rent or council tax and passporting to a range of other benefits. We are running a campaign, and we will shortly be writing to 12 million pensioners. We will soon be writing also to 120,000 pensioners who get housing benefit who we think might be entitled to pension credit as well, so we are doing huge amount to make sure all that those in that space can claim it. The final point is that there are two bits to pension credit. The main bit tops up income to a certain level. There is also the savings guarantee, so people who have more savings and may think that they are not entitled to the slightly higher income could still be entitled to some pension credit. If they get any at all, they get the winter fuel payment, so please spread the word.

[Lord Deben (Con)]

It is not sensible to pay taxpayers’ money to people who do not need it—the Government are right on that. My worry is simply that those who apply for pension credit appear in many cases to find the bureaucracy difficult and not quick enough to deliver. Will the Minister assure the House that she will make sure that everybody who applies will get this in time and without bureaucratic delay?

[Baroness Sherlock (Lab)]

On bureaucracy, 80% of people now apply for pension credit online. You can apply online, on the phone or on paper, or you can get help from the DWP or a third-party organisation, but 80% apply online. That is by far the simplest and quickest way to do it, not least because you end up answering, at most, 48 questions and sometimes only 35, because lots of things you do not have to go through are taken out. That might seem like a lot, but it really is not—the experience people have is fairly straightforward. If you do not like doing it online, you can phone up and that is the equivalent, because the person on the other end just does it for you—you are on the phone and they are entering all the details. Some weeks, only 5% of people apply on paper.

On how long it takes to process it, as we are expecting an influx of applications, we have redeployed another 500 staff to work on processing. We know that there will be slightly longer times and are warning people who apply that it could take up to nine weeks, but I assure the House that if anyone applies in time, they will get the money. If that means that for a small number of people there will be a cashflow issue, I encourage them go to their local authority to apply to the household support fund to tide them over that gap.