Passport e-Gates Network Outage

Debate between Lord Coaker and Baroness Randerson

Monday 13th May 2024 Lords Chamber

[Lord Coaker (Lab)]

My Lords, I thank the noble Lord for the repeat of this important Statement, which deals with the recent eGates outage affecting border control and security. I join the noble Lord and others in paying tribute to the staff who responded and the passengers who waited patiently for flights, often for many hours.

We all care passionately about our border security and are united in recognising its importance. There are, however, a number of serious points and questions for the Government that arise from what happened just a few days ago. This example is just the latest in a number of failures with the eGates system. Can the noble Lord reassure us that the Government’s confidence in this system has not been shaken and that the intention is still to expand the eGates network? Is the technical issue that was responsible in this case the same issue that caused previous outages?

The security of our borders is crucial, so can the noble Lord again confirm that the outage was the consequence of a technical failure and not of any malign actor? Can he also confirm that, although the system was down for a number of hours, no aspect of our border security was compromised in any way? Can he confirm that there was no cyber element to the attacks and that there are no weaknesses that could be exploited by adversaries?

In discussing this matter, the Minister in the other place said

“how we got to this point in the first place—as soon as the fix was put in place, the posture changed to getting us to a place where we better understand that root cause. That work is ongoing, and it would not be right for me to speculate on it”.—[Official Report, Commons, 8/5/24; col. 594.]

Is there still a problem, on which we have put a sticking plaster and called it a fix, while the root cause, as yet unidentified, remains? If so, what are we doing about it?

Can the noble Lord also reassure us that any lessons learned are being implemented as a matter of urgency and that all the contingency plans that were in place are being reviewed in light of how well they did or did not work?

As an aside to this issue, can the noble Lord also take the opportunity to give a guarantee that all necessary preparations are in place in Dover for when new entry and exit checks are introduced in the autumn?

Alongside the introduction of eGates, automation and new technology, do the recent issues that have arisen not highlight once again the need for a visible, physical Border Force presence at our ports? Yes, we need people to help and advise—that is crucial and important—but also those whose job it is to ensure compliance with and the enforcement of our laws at the border.

There cannot be another repeat of the chaos we saw recently at our borders. These problems seem too persistent and to occur regularly. That undermines the confidence of all of us in the security of our borders. It undermines that public faith which is so crucial to the integrity of our country, as we all must believe that our border security system works and works well—because that is in all our interests, is not it?

[Baroness Randerson (LD)]

My Lords, I too pay tribute to the staff involved, both Border Force staff and other airport staff, who took the pressure when this occurred. It is now five days after this Statement was made in the other place and, understandably, the Minister there was able to give only limited detail and indicate that investigations were ongoing. Clearly there will be more known now than was known then, so can the noble Lord give us more detail and a commitment that, when the final report is produced, he will return to inform us about the lessons that it revealed? Getting this right is obviously vital.

The Government were lucky this time, as the issue occurred in the early evening, midweek, in early May—at a quiet time of the day, a quiet time of the week and a quiet time of the year. If it had occurred at peak time, the story would probably have been very different. This is the third eGate failure in a year. It simply cannot be acceptable to regard it as an inevitable part of a technology-based system, because even more complications are coming in the near future.

The UK Government are introducing the ETA—the electronic travel authorisation—for non-visa countries. This has already started with the Gulf countries, and plans to roll it out gradually—first to the rest of the world other than the EU, and then to the EU—are scheduled for October 2024. The EU is also introducing the EES—the entry and exit scheme—including facial recognition and fingerprints. This scheme’s full implementation has been delayed until after the Olympics and is now also expected in October. Surely it is a potentially fatal mistake to introduce both the ETA and the EES at the same time. Can I ask what discussions the Government are having with the EU to ensure that everything does not all coincide at the same time?

The general public are blissfully unaware of what lies ahead. What plans do the Government have to alert and inform people well in advance of the introduction of these changes? Can the noble Lord assure us that the technology for this is fully ready and thoroughly tested?

Both UK and EEA citizens can use eGates, and the Government have recently added 10 more countries to the list of those that can use them. That is why eGates are so busy. Ironically, instead of taking back control of our borders following Brexit, we have in fact reduced the number of controls at our borders. Noble Lords will know that when we UK citizens go abroad to the EU now, we are not able to use eGates in most cases; we are required to queue up, and very often we have to answer detailed questions about our visit, rather like we do if, for example, we visit the USA. We no longer have the privilege of easy entry and exit from EU countries. We are making life easier for people coming here, but life is not being made easier for us going to other places.

We all know that having a physical presence is a major deterrent to people wanting to abuse access to this country. Does all this not underline the need to keep a strong physical presence of Border Force officers at our points of entry and exit from this country?