William Hill: Breaches of Player Protection

Lord Bishop of Derby Excerpts

Wednesday 29th March 2023 Lords Chamber

[Lord Parkinson of Whitley Bay (Con)]

As the Gambling Commission made clear, the failings it discovered were so widespread and alarming that it gave serious consideration to suspending the licence in this case. However, because the operator admitted its failings, the commission opted instead to impose the largest enforcement payment in its history. It is taking action, and the companies are taking action in light of the regulation undertaken by the commission. We look at the Acts to make sure that we have the regulation we need in place.

[The Lord Bishop of Derby]

My Lords, given this further evidence of companies serially failing to take care of their customers, what steps are the Government taking to ensure that individuals can hold companies to account for gambling harms?

[Lord Parkinson of Whitley Bay (Con)]

We have ensured that people who have excluded themselves from gambling are protected. Individuals are rightly taking action, and we want to ensure that they can do so. Individuals can draw their cases to the attention of the Gambling Commission, in addition to its work in monitoring the sector.