Voluntary and Charitable Sectors

Lord Bichard Excerpts

Thursday 26th June 2014 Lords Chamber

[Lord Bichard (CB)]

My Lords, I draw attention to my charitable interests as set out in the register, and also draw attention to the fact that I am not the noble Lord, Lord Mawson, who has kindly agreed to exchange our speaking slots so that I am free to take up my Woolsack duties later.

We should all acknowledge and celebrate the long-standing and unique contribution which the voluntary and charitable sector has made in this country. We would be incalculably poorer without it. However, debates such as this—and I, too, pay tribute to the noble Baroness, Lady Scott, for having secured it—provide us with an opportunity to go beyond gratitude and celebration and think about how the sector might be enabled to play an even greater and more significant part in our society in the future.

At their best, the voluntary and charitable organisations that I know have three qualities, which are even more valuable today than they have ever been before: first, they are trusted, and often very much more trusted than the statutory sector; secondly, they are innovative, at a time when we need innovation and new ideas more than ever; and, thirdly, they can help release the potential of individuals in our communities, a potential which exists and which we need but which so often can go unrealised. However, I believe that the role they play could be even further enhanced and their impact increased if the Government, the Civil Service and other parts of the statutory sector, which hold the real power and resource, worked harder to capitalise on those strengths.

The sector, for example, is still, in my view, too rarely involved early enough in the development of new policy and is still too often seen as a delivery vehicle, and one which can receive less resource than equivalent public sector agencies to do the same work. There is still too little evidence, as the noble Baroness, Lady Barker, pointed out, of social value commissioning, whereby commissioners take wider social benefits into account when making decisions about contracts. The statutory sector can still be slow to engage in genuine local partnerships to provide services for public good, as if somehow fearing a loss of hegemony. If the priority is to deliver quality, client-centred services with less resource, as I believe it is and should be, then we all need to be less concerned about protecting our power base and more concerned about sharing power for the benefit of clients.

If we say that the voluntary sector is a true partner then, at a very basic level, it would be good if we consulted the sector at an earlier stage when considering legislation or secondary legislation. I sit on the Secondary Legislation Scrutiny Committee and it is a concern of ours that government departments are not good enough at the moment at consulting those who really understand the issues.

Where might the voluntary sector therefore focus its efforts in the future? The answer, of course, is that the sector has proved very adept at identifying gaps in services in the past and I am sure that it will in the future. We should be careful not to be too directive, but I offer four thoughts for the future, none of which is particularly original.

First, I think that the sector could play a more significant part in regulating, inspecting and holding to account statutory services. I applaud the way in which the Care Quality Commission intends to involve what it calls “experts by experience” in its inspections. I say this because the danger is that regulation has become too introspective, too process driven and, most of all, too dominated by bureaucrats. The way we regulate and inspect our public services should put clients to the fore and I believe that our voluntary sector can help to ensure that that happens.

The second issue—I am certainly not the first and I will not be the last to say this—is that the sector needs to be adequately resourced to offer independent, reliable advice and information to ensure that the public can make the right decisions in the face of major changes to our benefits system, our pensions system and legal aid. I guess that I really need to declare an interest in that my wife runs Citizens Advice, as some noble Lords will know. Many vulnerable people find it increasingly difficult to understand and therefore to access services to which they are entitled. The legislation and secondary legislation is extremely complex and the forms, frankly, are often beyond me.

Thirdly, I would like to see the sector play a crucial role—it does; it could do more—in developing local communities so that they build the capacity to offer support to those who are suffering, for example, mental health breakdowns, relationship breakdowns, dementia and loneliness. We have become a society which is too dependent, in my view, on the state. I believe that we should be building the partnerships I referred to in order to ensure that communities themselves play a part in self-support.

Finally, the sector can provide alternatives to failing public services, with judicious investment. Of course, it is not a faultless sector. Others have referred to this. Some voluntary organisations could collaborate more effectively to use their scarce resources. Some, frankly, have come to the point where they have outlived their natural life. It is not a perfect sector, but the overwhelming majority of voluntary sector organisations are jewels in our crown and we just need to help them to shine a bit more brightly.