Jobcentres: Staffing Levels

Debate between Lord Bellingham and Baroness Sherlock

Thursday 23rd October 2025 Lords Chamber

[Baroness Sherlock (Lab)]

My Lords, our jobcentres provide a professional, targeted service. DWP recently conducted a thorough review of jobcentre activity, to look at ways in which we can respond to demand without having a negative impact on outcomes for claimants, or indeed on benefit expenditure or fraud and error. After the review, the department introduced a series of operational changes, the aim of which was to maintain consistency in jobcentres across the country.

However, consistency is not the same as uniformity. It cannot be sensible to have the same regime for a 20 year-old who has not worked ever since leaving school, a 40 year-old who is recovering from a serious illness, and a 60 year-old who is working in a job but not earning quite enough to escape from the demands of the jobcentre. So we are exploring ways to adapt the length, frequency and channels for appointments so they are better tailored to the needs of the individual. That way, we will be able to protect the interventions that are most effective but also try to make sure that we direct the resources where they are most needed. We now have additional work coaches working specifically on our programmes to support people with health conditions and disabilities, and we have committed to spending £1 billion by the end of the decade, investing in those very customers.

[Lord Bellingham (Con)]

My Lords, during my time as an MP, I made a point of trying to visit local jobcentres every year on a very regular basis. One of my consistent observations was that, all too often, local offices were never properly involved in designing services to address local priorities. So, is it not time we got away from this one-size-fits-all, Whitehall-led mentality?

[Baroness Sherlock (Lab)]

My Lords, I suspect that the noble Lord has been reading our Get Britain Working plan—that is the only explanation for that comment. That is exactly what we want to do, and he is so right on this. We have been saying from the beginning that one size does not fit all, and that in employment interventions we are looking to work closely with local leaders, so we are running a series of trailblazers around the country, working with local mayoral authorities and local government.

Every labour market is different. The noble Lord is quite right that we do not have a single labour market in Britain; we have a series of different labour markets, with different challenges, populations and employment patterns, and our job is to make sure that we respond to those needs. For example, we have eight youth trailblazers running around the country, from Teesside to the south-west, Cambridgeshire and Peterborough, the East and West Midlands and London, to look at what works. We will learn from that and will then help people to make the right decisions for their people.

“Get Britain Working” White Paper

Debate between Lord Bellingham and Baroness Sherlock

Wednesday 27th November 2024 Lords Chamber

[Baroness Sherlock (Lab)]

The noble Baroness raises an important point and I pay tribute to her work with the Muslim Women’s Network and with so many in her community. There is a range of support out there and I have seen some good examples. On Employability Day, I spoke to one programme which was doing fantastic work with women from a number of minority communities who were returning to work, or maybe had never been in work, after their children had grown up. They had very particular barriers and the scheme was designed to focus on them.

One of our challenges is finding a way to get people not only into work, which is really important, but to develop in work. I am sure the noble Baroness will know this better than I do, but if you look at the distribution of people who are in jobs at national minimum wage or national living wage, there are overwhelmingly more young people and older people, but also Bangladeshi people and Pakistani people are much more likely to be in low-paid jobs. The one thing we know from the evidence is that if you start at a low pay, you stay in low pay—it is very hard to break out of it. One of the challenges in the new system, which we are determined to get right, as we develop the new national jobs and careers service, is: how do we help people, whatever their background, to have the opportunity to get in, but also to get on and have ambitions?

[Lord Bellingham (Con)]

My Lords, in opposition, the Labour Party said it would be the most business-friendly ever. However, since the last Budget, is the Minister aware that every single employer organisation, ranging from the CBI and the IoD to the NFU and the British Retail Consortium, have condemned the Budget as being thoroughly anti-business? Can she answer the question from the noble Baroness on the shadow Front Bench about how the Government are now going to repair relations with business? How can the Government deliver these programmes and strategies without the good will and support of business and wealth creators?

[Baroness Sherlock (Lab)]

As I said earlier, we have been very grateful that business and business organisations have made it clear that they do want to work with us on this, because there is a clear area of common interest. There are currently over 800,000 vacancies in the economy and businesses need to be able to recruit people, but they cannot do so.

On the broader point, I try not to play the political pantomime game on the Front Bench, but I have to say to the noble Lord that if we had not had the economic crash we did, we would not have to take the measures we have done. We did not want to take them, but we have to repair the economy and our public services, and get our economy growing again, and this Government will do what it takes.