FCO Services (Performance Targets 2011-12) Debate
Full Debate: Read Full DebateDepartment: Foreign, Commonwealth & Development Office
Lord Bellingham
Main Page: Lord Bellingham (Conservative - Life peer)Department Debates - View all Lord Bellingham's debates with the Foreign, Commonwealth & Development Office
FCO Services (Performance Targets 2011-12)
Lord Bellingham Excerpts(13 years, 7 months ago)
Written StatementsRead Full debate Read Hansard Text Read Debate Ministerial Extracts
The Parliamentary Under-Secretary of State for Foreign and Commonwealth Affairs (Mr Henry Bellingham)
FCO Services operates as a trading fund of the FCO. I have set the following performance targets for 2011-12:
An in-year surplus before interest and tax producing a net margin of between 1% and 5%.
A return on capital employed of at least 3.5% (weighted average).
Finance, HR, ICT and procurement functions to sit within or above the second quartile in the Office for Efficiency and Performance benchmarking survey.
A utilisation rate for revenue earning staff of between 75%-80%.
Customer satisfaction rating to be within or above the second quartile in the customer satisfaction index, as produced by the Institute of Customer Service.
FCO Services will report to Parliament on its success against these targets through its annual report for 2011-12.