Probate: Waiting Times

Debate between Lord Bellamy and Baroness Meyer

Thursday 8th December 2022 Lords Chamber

[Baroness Meyer]

To ask His Majesty’s Government whether the Probate Department’s recommended wait time for the granting of probate of 10 days is being achieved; and if not, (1) what is the current average waiting time, and (2) what steps they are taking to reduce the delay.

[The Parliamentary Under-Secretary of State, Ministry of Justice (Lord Bellamy) (Con)]

My Lords, there is no recommended wait time to produce a grant of probate. However, despite the unprecedented challenges of the pandemic, average wait times for probate following receipt of the documents required have been maintained at between five and seven weeks. Average waiting times are currently almost one week faster than the yearly average for 2020 and 2021. HMCTS is increasing resources to meet higher demand and to further bring down overall timelines.

[Baroness Meyer (Con)]

I thank my noble friend the Minister for his Answer. Is he aware that, in 2018, His Majesty’s Government promised radical improvements to reduce the number of days that people have to wait to 10 working days? Four years later, in my own experience with a very simple will that considered only a bank account, it took me three months to get a grant of probate. A friend of mine has been waiting for three years and still has not received a reply. Is the Minister aware that the probate department seems to be infected with a virus that causes it to lose information and not be capable of responding to emails, manning its chat room or answering the telephone? Does he agree that, at a time of deep sadness, confusion and disorientation, these claimants should be treated with respect and compassion? As such, will he ensure that probate staff are trained and claimants are kept in touch with regarding the status of their application?