Drink-Drive Limit
Lord Balfe Excerpts(4 days, 20 hours ago)
Lords ChamberRead Full debate Read Hansard Text Watch Debate Read Debate Ministerial Extracts
Lord Hendy of Richmond Hill (Lab)
I thank the right reverend Prelate for that question. The work of that trust is very well regarded. I will consider further what we might do with police commissioners to help support its activities and write to him.
Lord Balfe (Con)
My Lords, I am told that the programme for drug testing on drivers is in serious disarray, with many people’s samples not being tested. Has the Minister considered using breath as well as blood tests, and can he look at sorting it out? I am told that there are now thousands of tests outstanding, which have not moved towards prosecution.
Lord Hendy of Richmond Hill (Lab)
I am not an expert in how you test those things, but I am disturbed to hear something that I had not heard previously: the suggestion that the programme is in disarray. I will find out whether the Government believe that it is in disarray and, if it is, what can and will be done about it, and write to the noble Lord.
Cambridge South Station: Car Parking
Lord Balfe Excerpts(6 months ago)
Lords ChamberRead Full debate Read Hansard Text Watch Debate Read Debate Ministerial Extracts
Lord Balfe
To ask His Majesty’s Government whether they have had discussions with Network Rail about the provision of car parking spaces at the new Cambridge South station.
The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)
My Lords, the answer, at least recently, is none. From the first design of Cambridge South in 2016 by AstraZeneca, the station has never had a car park due to lack of space. It has been designed as a sustainable transport hub to provide direct access to the Cambridge Biomedical Campus while respecting the surrounding green belt. The station will have 1,000 cycle spaces, pedestrian access and strong connections to local transport networks, including nearby park-and-ride sites.
Lord Balfe (Con)
My Lords, I thank the Minister for his Answer and point out that, as he says, this is next to the medical campus, which is an ever-expanding area with an ever-expanding need for transport. At the moment, there appears to be no parking provision for disabled people and, despite a multiplicity of local authority involvements, there is still a lot of frustration locally that, apparently, we are going to have a station without any car park. Can the Minister look yet again —I do not blame him, because this problem has been there for years—at calling the different parties together to see whether a more acceptable solution can be found?
Lord Hendy of Richmond Hill (Lab)
I say to the noble Lord, first, that there will be disabled car parking spaces, and, secondly, that the Cambridge Biomedical Campus executive director said, and stands by this today:
“Currently, there are around five times as many visits to the site as there are car parking spaces. We have to find ways of making it easier for the thousands of staff, NHS patients and visitors arriving daily to get here without needing to use a car”.
In addition, the green belt adjacent to the site of the new station is Hobson’s Park and the planning inspector who conducted the inquiry said that, in the event that the design had taken in space in the park for car parking, it is highly unlikely that the station would have received planning permission at all.
Flying Schools: Liquidation
Lord Balfe Excerpts(1 year, 11 months ago)
Lords ChamberRead Full debate Read Hansard Text Watch Debate Read Debate Ministerial Extracts
Lord Balfe
To ask His Majesty’s Government whether they will convene a working party consisting of the Civil Aviation Authority, Financial Conduct Authority, the Department for Transport and any other relevant body, to examine the case for strengthening consumer protections for customers of flying schools who lose money when such schools go into liquidation.
The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)
My Lords, we fully sympathise with those affected and recognise the substantial impact on those individuals. It is important to note that these recent closures represent around 1% of the training school market. We are actively considering options to support current and potential future trainee pilots, including improving guidance from the Civil Aviation Authority.
Lord Balfe (Con)
I thank the Minister for her Answer, but three flying schools have gone into liquidation this year. Individual customers are owed up to £80,000 each, and a debt of over £4 million is very unlikely to be paid by the liquidators overseeing this. Surely it is the job of government to protect individuals who are put in this invidious position, where they have to pay up front for a service that is just not being delivered. Certainly, in one case, a flying school was collecting money almost up to the day that it collapsed. We need the Minister to do something. My Question suggested a framework for moving forward. Will she agree to investigate that framework and see whether she can make it work?
Baroness Vere of Norbiton (Con)
My noble friend is, I believe, honorary president of BALPA. I am sure he will be reassured to know that I met BALPA, the airline pilots’ union, on 19 September alongside the CAA to discuss this issue. A number of ideas were taken forward but it is clear that we need to improve the guidance and information available to trainee pilots such that the amounts of money handed over are not excessive, because they do not need to be. There is a significant amount of competition in the flying school market. If a candidate is asked to hand over too much money, frankly, he or she should potentially look elsewhere.
Seafarers’ Wages Bill [HL]
Lord Balfe Excerpts(3 years ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Lord Forsyth of Drumlean (Con)
My Lords, I declare an interest as a director of J&J Denholm, which has shipping and port services interests. I have not participated in this Bill because I thought it was excellent and doing the job that Ministers made clear was its purpose, which was to prevent a recurrence of the appalling behaviour of P&O in its ferry services. That was declared at the time.
We are looking at the provisions in the Bill and the suggestion in Amendment 2 that we should leave out 120 and insert 52. I believe that P&O has something like 15 crossings per day between Dover and Calais, so the Bill clearly deals with the problem that it was presented as seeking to solve. I am not unsympathetic to the points made by the noble Lord, Lord Berkeley, who is splendid and very careful in the work that he does in this House. Indeed, we have agreed on matters such as HS2 and others from time to time. But his amendment would completely change the Bill’s scope, and to do that on Report would be quite ridiculous, when the whole thing has been presented to the public.
I am intervening because of representations from the Chamber of Shipping, which accepts that the Bill is right and the number 120 is right, but is concerned that we are drawing in other services. I have no idea what those services are and the noble Lord did not say what they were; I have no idea what the implications and costs are for the administration of the ports and so on. What I do know, however, is that it is not what the Bill was introduced to deal with. Therefore, at this late stage, it would be wholly inappropriate to amend the Bill in this way or to create an unknown administrative burden on the ports.
I guess that the noble Lord chose the number 52 because it meant once a week, but that does not address the problem that has occurred, so I hope my noble friend will continue to resist the amendment. The noble Lord seems to me to be in danger of trespassing on international conventions and rules. The Labour Party has always been a great supporter of the ILO and so on, and of having an international approach. We must tread with care. The Government, in seeking to deal with the P&O episode, took a step in a direction that moved away from the conventions that the flag of convenience should govern the rules on board ships, which was entirely justified. But this amendment is a step too far. As it is Report, I shall say no more.
Lord Balfe (Con)
My Lords, I have a lot of sympathy with what my noble friend Lord Forsyth has said. We have set out to deal with the problem of P&O. I have heard nothing from the RMT—it is clearly not that bothered about this side of the House—but this pushes things a bit further than they should go. I hope the noble Lord will not test the opinion of the House.
Lord Greenway (CB)
My Lords, I very much endorse what the noble Lord, Lord Forsyth, just said. I am very concerned about this amendment, as is the Chamber of Shipping. The Bill is part of the Government’s nine-point plan to address the whole problem of seafarer welfare—an important one nevertheless, dealing with services with close ties to the UK, making regular port-to-port international voyages adding up to 120 calls a year. It is not just about Dover/Calais; ports all around the country will be affected, so it is wrong to concentrate just on Dover/Calais, although admittedly that is where the main problem occurred.
The Government went through extensive consultation on the Bill and came up with the figure of 120 calls a year, which is probably the right balance. I know that the chamber is very concerned that widening the scope of the services affected to those making only a single call a week would draw in a very large number of non-UK ships, subjecting many more foreign companies to UK national minimum wage legislation. In turn, that would provoke a severe reaction from the international shipping community—and I know that the International Chamber of Shipping is especially worried about this. In turn, this could be seen as an even greater infringement of international conventions and an excessive claim to prescriptive jurisdiction.
It would also be impractical for the Government to oversee such a large and diverse number of shipping services calling at UK ports, increasing the administrative burden on ports, as has already been said, and creating uncertainty across different shipping sectors such as coastal, wet and tanker services, dredgers and other services that were never intended to be part of this Bill. Any decision to have a scope in the Bill that is way beyond the original stated intention will seriously damage confidence in the UK as a global centre for shipping; it also risks fewer ships calling at UK ports.
My noble friend Lord Mountevans has taken a greater part in this Bill than I have, so in many ways I am speaking for him. I say to the noble Lord, Lord Berkeley, who is a good friend, that no cruise ship would be affected by this amendment, because cruise ships do not call that frequently and most of them migrate during the winter months. So, I do not think that the effect of his amendment would be as great as he might have hoped, and therefore I hope the Government will resist it.
Lord Hendy (Lab)
My Lords, I have added my name to this amendment, which goes some way to implementing one of the Government’s nine points in response to P&O Ferries’ shameful conduct. That point was the creation of minimum wage corridors and
“asking unions and operators to agree a common level of seafarer protection”
on ferry routes.
In the Minister’s recent letter to us of 21 October, she said that the Government were
“committed to a voluntary Seafarers’ Charter because it avoids confusion, complexity and over-regulation of an industry. It is right to keep this as a voluntary agreement initially, while we monitor the impacts of the Charter. However, we are keeping the need for a legislative basis under review.”
It appears, disappointingly, that discussions have stalled; the last version of the charter has not been circulated since early August, and the forum of employers and trade unions overseeing it appears to have been unilaterally scrapped by the department. The crucial area of roster patterns, which had been agreed by unions and operators —two weeks on and two weeks off—has now stalled, because the Government have proposed that further research is needed. That may be delay the publication of the seafarers’ charter. Is the Minister in a position today to give us a timeline for completion of that vital work?
Still, the principle of collective bargaining lies behind point nine, and also underlies the amendment proposed by my noble friend Lord Tunnicliffe. Given the precedent established by P&O Ferries in abrogating without notice collective agreements with unions that had been updated and developed over 100 years, it is essential for the Government to act to restore protection for seafarers by way of upholding collective bargaining, as intimated in the Minister’s letter.
It may be relevant for your Lordships to note that the EU, which of course covers the countries to and from which most of the routes that we are considering go, has adopted a social pillar, which in principle encourages the social partners
“to negotiate and conclude collective agreements”.
Partly in consequence of that, the European Council and Parliament have recently approved a draft directive on minimum wages. Seafarers are excluded on the basis that ship owners and seafarers’ unions will collectively bargain their own procedures to determine minimum wages. The UK should encourage such sectoral collective bargaining. That would be consistent with our obligations under the trade and co-operation agreement.
A return to encouragement of the social partners in the shipping industry to negotiate a comprehensive seafarers’ charter, impact assessed and monitored in accordance with my noble friend Lord Tunnicliffe’s amendment, is important. I invite the Government to adopt his amendment.
Lord Balfe (Con)
My Lords, I will say a couple of words. This clause is a typical “Let’s have a review” clause. In 90 days, it could do nothing at all, of course, because by the time the Act has commenced nothing at all will have happened. We have a failing in this House, and in legislature generally, that we tend to pass Acts and then forget them; they just pass away into the distance. I would welcome it if the Minister could give us some assurance that there will be monitoring of this Act and that we will be looking to see where it goes.
A subject such as this seems to be an ideal one for an inquiry in about a year’s time as to how the Act has affected the industry. I suspect that it will have very little effect on pensions, for instance, and we might well wish to look at a stronger charter overall. Could the Minister assure us that her department will keep this under review? Perhaps some noble Lords could decide in time that it might be a subject that should be looked at by a special committee of this House.
Baroness Vere of Norbiton (Con)
My Lords, this final group contains one amendment in the name of the noble Lord, Lord Tunnicliffe. I have listened very carefully to what the noble Lord had to say and to all noble Lords who participated in this debate.
In my response I will have bad news and then good news. First, I will address why the amendment as it stands is not appropriate. As my noble friend Lord Balfe pointed out, I am afraid that after 90 days, to coin a phrase, nothing will have changed. There will not be regulations in place, the guidance will not be in place and there will be little, if anything, actually to report on. Therefore, the fundamental premise of having a report in 90 days will, unfortunately, not achieve what the noble Lord is looking for.
Looking at the detail of the amendment, proposed new subsection (2)(a) goes back to the point that my noble friend Lord Balfe made. It is true that we pass laws but we do not forget about them; there is always the process of the post-implementation review, but we would have to wait five years for that. I accept that that is a long way away and possibly not ideal, but it would cover pensions and pay. I will retain the position that to cover rostering would be a challenge because there are many different impacts on rostering. It may be that we can decouple them but I would not want to make that commitment now.
Proposed new subsection (2)(b) goes beyond the implementation and monitoring of the Bill. I understand that noble Lords wish to probe the UK Government’s plans for legislation, but I cannot say that we currently have plans to legislate further than is necessary. I have already noted that we must tread with caution, but we are already taking action on the areas beyond the matter of minimum pay, which, as I think noble Lords will all agree—indeed, as I agree—is not the only aspect of seafarer welfare that requires attention.
Noble Lords, including the noble Lord, Lord Hendy, mentioned the seafarers’ charter; I will get an update for him on where we are with it. In government terms, if the latest version was published in August, that is not as bad as I feared; I thought the noble Lord might have said April. But I will provide a written update afterwards on where we are and what the next steps are, because that is incredibly important.
Turning to proposed new subsection (2)(c), we always engage with the unions and recognise the importance of doing so. We have discussed the Bill with the unions. I do not feel that a written strategy of union engagement would be helpful; it would not be flexible enough and may miss things or include things that are no longer appropriate, and it would mean that we would be too constrained. I am absolutely sure that noble Lords would be the first people to write to me if they felt that unions were somehow being cut out of discussions.
Proposed new subsection 2(d) refers to
“a strategy for monitoring the implementation of”
bilateral wage corridors. Again, I appreciate the noble Lord’s interest in this important area and we are working hard to seek agreements. However, publishing a strategy for the implementation of a bilateral wage corridor may in itself be counterproductive, as many noble Lords discussed in Committee. These corridors will be memorandums of understanding and backed up by domestic legislation in each country, so their implementation will be different in different countries. Proposed new subsection (2)(d) would be a step too far in the current circumstances.
On proposed new subsection (2)(e), we do not consider that the Bill’s proposals interfere with rights and obligations under international law, including the United Nations Convention on the Law of the Sea, or UNCLOS. We therefore would not deem it necessary to state as much in the Bill.
In potentially better news, although I cannot commit to legislating for a report, I can reassure noble Lords that we are currently looking at governance structures to deliver Maritime 2050. Noble Lords will know about that very important document; it sets out the Government’s vision and ambitions for the future of the British maritime sector. This governance structure will include the delivery of the nine-point plan. Furthermore, the Government are planning annual joint industry and government progress reports—it is almost as though my noble friend Lord Balfe read my notes beforehand. Every year we will have an annual joint report between the industry and government. It will include progress on the nine-point plan, implementation of the Bill, the seafarers’ charter and an update on bilateral wage corridor negotiations. I feel that is pretty much what noble Lords are looking for. On the basis of this reassurance, I hope the noble Lord feels content to withdraw his amendment.
Seafarers’ Wages Bill [HL]
Lord Balfe Excerpts(3 years, 3 months ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Lord Balfe (Con)
My Lords, I add my words of appreciation for my noble and learned friend Lord Mackay. I am a fairly new Member of this House, of only nine years, but he has been a constant presence throughout those nine years and always a source of wisdom. Whenever he gets up, he says something that is worth listening to. That cannot be said of many people, probably including me. We all wish him well in his retirement and he will be missed. That is often said about people, but it is certainly true of my noble and learned friend.
I welcome the Bill. It presents a very interesting contrast with the debate that we held the other night on a couple of nonsensical statutory instruments. It is a response to an action by employers that was just not acceptable, and this is exactly the right one. We need to get the Government behind good employment practice. I am not saying that the Bill is perfect, but I am saying that the driving force behind it is what I like to see when Governments deal with trade unions. As I have often said, I am president of the airline pilots union. The laws of the air are somehow a lot stronger than those of the sea, probably because aircraft are very expensive things and aeroplane technicians tend to talk to each other much more and get things organised. The Bill, I believe, is the product of a Government who have shown they care.
Clearly, we have to look at foreign workers, but I do not look at foreign workers, I look at workers—who are working to increase the prosperity of this country. My family were foreign workers; they all came from Ireland. They spent years contributing to the tax base of this country through working in this country—in the case of my father, working in the National Health Service. I have never looked at people and said, “Oh, they are foreign; they are not British, they deserve something different”. They do not: all workers deserve the same level of respect, and I am sure this Bill will carry that through. It is a way to deal with the problems and it shows what can be done.
I will make one mention of the briefing we got from the British Ports Association, which says that it is inappropriate to co-opt harbour authorities into the regulation or enforcement of port users’ employment practices. I happen to disagree, but if the Minister tends to agree, let me give her a very easy solution. We have a precedent in the certification officer for trade unions, who certifies all the trade union practices in legislation. Let us have a certification officer for port workers and let the port owners pay the levy to finance it. It is quite simple. If they do not want to do that, we can provide an alternative; the Government can provide a certification officer to ensure that these regulations, when they are passed, are implemented. Let us see what the port authorities have to say about that. It is the best way forward and would work things out.
I close by thanking the Minister and her department for the draft. I am sure it will achieve a small amount of debate in Committee but, when I read it, I thought, “At last we have something that reflects the attitude to trade unionism that I have always wanted to see from these Benches”.
Queen’s Speech
Lord Balfe Excerpts(3 years, 5 months ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Lord Balfe (Con)
My Lords, I too welcome the right reverend Prelate the Bishop of Guildford. As some noble Lords will know, from time to time I get up and talk about the need for this House to reform itself. The Bishops’ Benches show that you can have temporary peerages, you can time-limit them and you can limit the numbers. I am not saying that we should all join the established Church to get in here, but I point to the fact that it is possible to make changes.
I shall start by declaring an interest. I am president of BALPA, the pilots’ union, and have been a trade union member literally since I left school at 16. I want to talk about some of the things that we overlook. One of them is that we have a very odd idea of what constitutes a trade unionist. If you ask the average person, particularly the average Daily Mail reader, they will point to someone who is male, stroppy and communist, and who probably has a bit of a chip on their shoulder. That is about as wrong as you can get. The average trade unionist today is a woman in her 40s who will never, in her entire trade union life, go on strike. This person is also paying her dues each week to an organisation, the Trades Union Congress, where 33% of her colleagues vote for the Conservative Party. We and the Government need to remember this. The key thing we need to remember is that those in the trade union movement are our partners in prosperity, not our enemies.
We also need to remember that many of them are not particularly poor. I have spent all my life among the richer end of the trade unions. The union for the Amalgamated Union of Engineering Workers’ technical and administrative support staff, known as AUEW TASS, had the people who designed Rolls-Royce engines. It had some of the most highly skilled people building for Britain and dealing with the defence industries. In my time here, I have dealt with hospital consultants. I wonder how many people here realise that there is a hospital consultants’ trade union affiliated to the TUC, but there is, and it does valuable work.
There are many others, of course. There is the British Medical Association. I once pointed out to David Cameron that it is a far more vicious and hardworking trade union than Bob Crow and the RMT, which some people think was the epitome of difficult trade unionism. I tell you; if you want to meet a difficult bunch of trade unionists, go down to the Department of Health. It is packed full of them, as many Ministers with blood all over them from all parties can tell you.
I make these points because, looking at one particular group—BALPA, the pilots’ union—we have a lot to offer. I am sorry that the Ministers replying to the debate are not in reverse order, because the noble Baroness, Lady Vere, knows of my interest in these matters. Things such as the Jet Zero strategy, which presents a credible pathway to decarbonising the aviation sector, need input from professional organisations, because the trade unions also want to decarbonise the aviation sector. The point I make to Ministers is that you need to get them in and work with them. You need to put them on the councils that are looking at these things and moving the whole industry forward.
I also ask the Government to put a bit more urgency into looking at the mutual recognition of pilots’ licences. When we left the EU, we left a huge number of jobs uncompleted. One of them was the reciprocal endorsement of licences between the previous EU and the present UK. There is still a lot to sort out there, and I ask the Government to take that on board.
Finally, I ask my own Government here to take on board the continued absence of the promised Bill to improve workers’ rights. If you want to send a positive message to the people who go out to work every day to make this a prosperous country, to produce the goods we need and to lead the high technology, you need a Bill that includes flexible working rights, protection against pregnancy discrimination, and a measure for keeping tips as part of a bill. I never understand why we have this antiquated American system and do not just add 10% or 12.5%, get it in and give it out to people; there are perfectly good precedents all over the continent.
I welcome what the Government have to say about ferries and minimum pay, but please make sure that the Bill is tough enough. We do not want a ship coming into port and the company saying, “But we’ve paid the minimum wage ever since the ship was three miles out from the port. Of course we didn’t pay it before then; it was in international waters”. If we are to have this Bill, please make sure that it works. Some of us on this side will be looking carefully at that.
Let me end on a positive note. The Conservative Party has a very good record on trade unions. One of the best Ministers of Labour in the history of this country was a man called Walter Monckton, who was Churchill’s Minister of Labour. Churchill gave him an easy instruction. He said, “The unions worked hard to win us the war. You must work hard as Minister of Labour to keep them onside for Britain”. Walter Monckton did. He is still spoken about occasionally by people in the generation beyond mine as being a most successful Minister.
I am asking the Government to look at a complete change—no, not a complete change, because they are not hostile. I find that they are indifferent, which is often the problem. I ask them to look at and take a positive attitude towards bringing on board the huge number of people working for the prosperity of our country, one-third of them already voting for us. They are there. They are the low-hanging fruit of the next election, ready to be collected by a Government who respect their skills and realise the work that they are doing to make our country better, to build back better and to give us a better economy and a better country.
P&O Ferries
Lord Balfe Excerpts(3 years, 6 months ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Baroness Vere of Norbiton (Con)
I can reassure the noble Baroness that we are looking at all relationships that the Government have with DP World and with P&O Ferries. We will develop our thinking on that as more information comes forward. We are in conversation with the unions and other operators as part of an ongoing, constructive dialogue about the package of measures which will be announced shortly. I reassure the noble Baroness that we are able to provide greater employment rights to seafarers operating in UK waters than to those operating on international services, where the rights are different and come under different law.
Lord Balfe (Con)
My Lords, does the Minister accept that, although the Government seemed to be a bit slow off the mark, the measures now taken are appreciated by the many trade unionists who have lost their jobs? I encourage the Government to maintain this pressure on P&O and to look at other ways in which this company can be made to realise that its behaviour is unacceptable and will have consequences.
Baroness Vere of Norbiton (Con)
I can reassure my noble friend that we are maintaining the pressure on P&O Ferries. The Secretary of State wrote to the chief executive of P&O Ferries yesterday, explicitly asking him to reconsider the actions that it is taking, to take the opportunity to do right by its workforce, and then to return to the table to have discussions with seafarers to ensure that we can find a way forward.
Insulate Britain
Lord Balfe Excerpts(4 years ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Baroness Vere of Norbiton (Con)
As the noble Lord will know, we probably have a much closer relationship with the Mayor of London than we would ordinarily have at the moment. Although transport is devolved in London, owing to a substantial hole in TfL’s finances we have to provide it with quite significant funding every now and again. Indeed, the last deal we agreed with the mayor included that there would be no change to the extension of ULEZ.
Lord Balfe (Con)
My Lords, the laws already exist to deal with this matter, but the police are just not using their operational freedom to put them into effect. Could the police be advised that there would be a lot of public support if they were to use their influence and arrest people, and a few of them could spend a few days in prison? It might put them off further action.
Baroness Vere of Norbiton (Con)
As I noted, policing matters are an operational matter for the police, but I am sure that the Metropolitan Police will have heard my noble friend’s wise words.
BA and Ryanair: Customer Refunds
Lord Balfe Excerpts(4 years, 4 months ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Baroness Vere of Norbiton (Con)
The Government are taking a keen interest in this issue, but it should be noted that refund issues between airlines and travel agents are a contractual matter between those two businesses. The Civil Aviation Authority does not have a role in enforcing such contracts. On the action we are taking on behalf of consumers, the CAA has reviewed airlines’ compliance on refunds. The authority did this last summer and it has since worked collaboratively with airlines to improve their performance. I am pleased to say that most airlines are now paying refunds within seven days.
Lord Balfe (Con)
My Lords, I declare an interest as someone who is owed money by both British Airways and Ryanair. I ask the Minister whether this system could be changed because there is a legal liability which is clearly not being followed. Indeed, these companies are using every trick in the book not to pay customers back. Will the Minister at least agree that this will be borne in mind when they queue up for loans and money from the Government?
Baroness Vere of Norbiton (Con)
I cannot comment on my noble friend’s circumstances, but the regulations already set out that if a consumer’s flight or holiday has been cancelled by an operator, that customer is entitled to a refund within a reasonable timescale. We are also asking businesses to make sure that they interact with their customers on a fair and responsible basis because that is important for the future of the travel industry. I hope that my noble friend will get his refunds, if they are due, as soon as possible.
Domestic Air Travel
Lord Balfe Excerpts(4 years, 6 months ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Baroness Vere of Norbiton (Con)
The noble Baroness, Lady Jones of Moulsecoomb, indicated to me in the Chamber just then that they are a very small group within the Green Party. I, for one, offer them my wholehearted support, given that they are able to take over the Green Party’s transport policy and align with the Government, who want to see HS2 built.
Lord Balfe (Con)
I point out to the Minister that the Greens are now a very respectable party. They will probably go into coalition with the CDU and they are on the point of destroying the German Social Democratic Party. It is therefore not surprising that they support HS2; it is completely in line with the way in which they are re-evaluating themselves. Will the Minister welcome this change from the Green Party, stick a note on her office wall and use it regularly in debates in this Chamber?
Baroness Vere of Norbiton (Con)
I do not have a great insight into the Green Party of Germany, but I thank my noble friend for his contribution.