Horizon Accounting System

Lord Addington Excerpts

Wednesday 25th March 2020 Lords Chamber

[Lord Callanan]

On the noble Lord’s last point, I believe it was published this morning and is on GOV.UK; I will send him a link so that he can access that. With regard to the review, I am afraid I cannot yet give him a time on that. We are looking for an independent chair at the moment and finalising the terms of the inquiry. I will let him have more information as soon as I have it.

[Lord Addington (LD)]

My Lords, probably one of the most shocking things is the amount of damage done to individual lives, made more so by the Post Office’s refusal to admit even the possibility that something had gone wrong. Can we give general guidance about when an institution should start to think, “Have we done something wrong with what we have put in place?” How will that be institutionalised or made a fundamental part of all management structures in future? That is probably the worst bit of this entire process.

[Lord Callanan]

The noble Lord makes a very good point. Everybody can make mistakes—we have to accept that things go wrong—but the refusal to admit that a mistake had been made and the dogged determination over many years, pursuing individuals who in retrospect had done nothing wrong, is one of the most disgraceful aspects of this affair. I am confident that the new management of the Post Office has learned the lessons—the hard way. How we reflect that in other management structures is something that all organisations should look at.