Border Force: Heathrow Airport
Duke of Somerset Excerpts(6 years, 1 month ago)
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Baroness Williams of Trafford
I apologise to my noble friend for his not having received a reply. He previously talked about Japanese businessmen, if I recall correctly. There is of course the registered traveller service, by means of which passengers, particularly business passengers, can be expedited through the border. I will ensure that the letter that should have been sent to him is sent as soon as possible.
The Duke of Somerset (CB)
My Lords, why are so many of the electronic gates often closed? Does she agree that the installation of more of them in good working order would go a long way to alleviating the queues?
Baroness Williams of Trafford
The opening of e-gates is designed specifically to ensure that predicted passenger numbers coming through are served by them. If flights are delayed, for example, that can mean that e-gates do not operate at full efficiency. On the back of the Question, it is important to look at the wider issue, which is to make sure that e-gates are available at those busy times and can operate at full efficiency.
Airports: Border Force
Duke of Somerset Excerpts(6 years, 5 months ago)
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Baroness Williams of Trafford
My Lords, last year, 97.5% of passengers were cleared within the service level agreement, which is 25 minutes for EEA passengers and 45 minutes for non-EEA passengers. Far from being a hostile environment, the border should be a compliant environment, and everyone passing through it should comply with immigration standards. However, we anticipate increases in travel and are making preparations for that.
The Duke of Somerset (CB)
My Lords, many of the e-gates, which are meant to make things quicker and stop these delays, are often out of action at London airports. Why is that, and when will they all be back in action?
Baroness Williams of Trafford
There are 254 e-gates operating across the country, including the juxtaposed controls. E-gates respond to the patterns of people-flow across the border. Although some of the e-gates are sometimes closed, one finds that when demand increases, they re-open. That is a wise way of managing traffic across the border.