Asked by: Lord Mackinlay of Richborough (Conservative - Life peer)
Question to the Department for Business and Trade:
To ask His Majesty's Government how they envisage that the new Companies House identity verification requirements can be satisfied for individuals who are persons with significant control who, because of infirmities or other difficulties, are incapable of using digital apps or visiting a post office or may not possess government-issued photo identity documents of any type.
Answered by Baroness Lloyd of Effra - Baroness in Waiting (HM Household) (Whip)
Companies House has been listening to feedback from users during the voluntary identity verification period about accessibility and other issues. It is continuing to develop alternative options that will offer more support to individuals who are unable to verify their identities through the standard route. Further guidance will be issued but, in the meantime, Companies House is ensuring that staff are on hand to help users who require assistance via its helpline and by email.