Oral Answers to Questions

Debate between Chris Bryant and Paul Maynard

Thursday 30th March 2017 Commons Chamber

[Paul Maynard]

My hon. Friend is quite right to raise the issue of part-time season tickets. This is a matter of personal importance to me, and I encourage all train operating companies to consider whether the range of products they have on offer actually meets their customers’ needs. With regard to his own route to Milton Keynes, I am sure he will be pleased to know that the next West Midlands franchise will require that a part-time flexible season ticket be offered by the winning bidder, and I look forward to seeing what those bids contain.

[Chris Bryant (Rhondda) (Lab)]

Will the Government also simplify the process of compensation for customers when a train is cancelled? The school run train in the Rhondda is often cancelled, as for that matter are First Great Western trains from London to Cardiff. There is no automatic compensation on either of those lines, which other providers give. Why can we not have automatic compensation when a train is cancelled?

[Paul Maynard]

There is a very lengthy answer, but I am sure you would not indulge me if I gave it, Mr Speaker. I say briefly to the hon. Gentleman that we need to ensure that whenever a passenger makes a claim for compensation, they can demonstrate they were on the train in question. Automatic compensation can be achieved if they have either a season ticket or an advance purchase ticket. I would also observe that compensation arrangements on the Wales and Borders franchise are a matter for the Welsh Assembly.