Oral Answers to Questions

Debate between Caroline Nokes and Rosie Cooper

Monday 16th July 2018 Commons Chamber

[Rosie Cooper (West Lancashire) (Lab)]

3. What recent assessment he has made of the performance of UK Visas and Immigration against its target times for responses to members of the public.

[The Minister for Immigration (Caroline Nokes)]

The UKVI contact centre has set contractual targets for the commercial partner that delivers contact-centre services on its behalf. The achievement of those targets is monitored daily through the service-management team, to assure achievement. The team holds formal board review meetings monthly to review performance against the set key performance indicators.

[Rosie Cooper]

Is the Minister satisfied with the current target times and does she think they are appropriate? My constituent made an application in November 2017 and has not heard a single thing since—nothing.

[Caroline Nokes]

It is important to note that service standards are met in the vast majority of cases. If applications are not straightforward, we do not set a service standard, because we think it is right that applications should be considered thoroughly and in detail.