Housing Benefits (18 to 21-year-olds)

Debate between Caroline Nokes and Chris Stephens

Tuesday 7th March 2017 Commons Chamber

[Caroline Nokes]

As I have said repeatedly, we have put in place a long list of exemptions precisely to prevent homelessness. Those who are unable to return to the family home will be exempt from the policy, so we do not expect it to increase homelessness.

[Chris Stephens (Glasgow South West) (SNP)]

The lack of a published impact assessment is simply scandalous. Will the Minister tell us the measured impact on a vulnerable young person who has had to leave home because of difficulties or abuse, and who is now being asked to prove that abuse just so they can get the housing support they need to live away from their family?

[Caroline Nokes]

A vulnerable young person who has had to leave home because of abuse will, of course, be exempt.

Jobcentre Plus Offices: Closure

Debate between Caroline Nokes and Chris Stephens

Monday 30th January 2017 Commons Chamber

[Chris Stephens (Glasgow South West) (SNP)]

I refer the House to my entry in the Register of Members’ Financial Interests.

May I tell the Minister that the Government appear to be making exactly the same errors as they did with the announcement of the Glasgow closure programme? Will the Minister tell us why the Scottish Government were not consulted, as per the Smith agreement? Why did she say in answer to my hon. Friend the Member for Inverclyde (Ronnie Cowan) that jobcentres have catchment areas, when written answers to Members of the House have suggested that there are no catchment areas for jobcentres? Will she also tell us why the written ministerial statement indicated that redundancies may be required, and may we have further detail on that? Finally, what support, if any, will be available to claimants, particularly those with caring responsibilities, who have to travel greater distances?

[Caroline Nokes]

The hon. Gentleman will of course be conscious that, as an employer, the DWP has sought to put its staff first and to make sure that they are informed first about the proposals. It is important to reflect that we need to make sure we have good working relations with the Scottish Government, and he will be aware that my hon. Friend the Minister for Employment travelled to the Musselburgh jobcentre the week before last. It does matter to us that people get to go to the jobcentre most convenient for them. That need not be the one allocated to them by the jobcentre, but could be one they choose for themselves. In every instance, we are seeking to make sure that claimants can work with their work coach and go to the jobcentre that is most appropriate for them.

DWP Estate

Debate between Caroline Nokes and Chris Stephens

Wednesday 18th January 2017 Westminster Hall

[The Parliamentary Under-Secretary of State for Welfare Delivery (Caroline Nokes)]

It is, as always, a pleasure to serve under your chairmanship, Ms Dorries. I add my congratulations to the hon. Member for Rutherglen and Hamilton West (Margaret Ferrier) on securing this debate and to all hon. Members who have contributed to it. We have had quite a geographic spread—obviously, the majority of hon. Members who have spoken are from Scotland, but the south-west, the north-west and of course Northern Ireland have been represented. I thank those hon. Members for their comments.

Our network of jobcentres is absolutely at the heart of Department for Work and Pensions services. Across the country, jobcentre staff work hard to help people to access the support and assistance they need to move into employment and into better and more employment—and it is working. The claimant count has dropped from almost 1.5 million in 2010 to around 800,000 now. Unemployment is down by more than 900,000 since 2010, as the economy has grown. We are at near record levels of employment across the country.

As the needs of our claimants have changed, so have our jobcentres, and rightly so. The way that the Department is delivering its services is changing in response to significant societal trends. The Department continues to make the most of the opportunity technology brings and more services are moving online, reflecting that increase in digital capability and accessibility. Eight out of 10 claims for jobseeker’s allowance are made using digital channels and almost 90% of universal credit claims are currently made online.

There are several examples where the Department is working in shared Government facilities or with local authorities and other local partners. The hon. Member for Glasgow North East (Anne McLaughlin) and my hon. Friend the Member for North Swindon (Justin Tomlinson) both mentioned co-location and talked about hubs where we can bring services together and make local arrangements that bring—

[Chris Stephens]

rose—

[Natalie McGarry]

rose—

--- Later in debate ---

[Caroline Nokes]

When I have been visiting jobcentres up and down the country, I do not recognise a toxic brand. In fact, I recognise very hard-working staff who champion the successes that they have had and the jobs that they have helped people into.

[Chris Stephens]

If co-location is such a good thing, why was there no consultation with the local authorities and other public bodies in Glasgow before the announcement of the jobcentre closures? Co-location could have been a solution to the issue.

[Caroline Nokes]

I thank the hon. Gentleman for his intervention. Of course the DWP works hard with the Scottish Government and other local authorities to ensure that we investigate opportunities. I am conscious that, in Glasgow, outreach and co-location services are already provided at Anniesland College. I want to see more of that. Outreach provides one of the solutions to helping jobseekers where they are, rather than expecting them to travel to centres. The working environments are good, more of the services that customers use when there is co-location are in one place and it can cost considerably less to run services. We are building on partnerships with local organisations to expand that range. As I mentioned, in Glasgow, we work closely with Anniesland College to offer services, including helping claimants with their job searches and offering benefit advice.