Holidays: Cancellations

Debate between Baroness Vere of Norbiton and Lord Bhatia

Wednesday 30th September 2020 Lords Chamber

[Lord Bhatia (Non-Afl) [V]]

My Lords, is there any estimate of how many people have been compensated by the insurance companies?

[Baroness Vere of Norbiton (Con)]

I do not have an estimate of how many people have been compensated by insurance companies, but I can tell noble Lords that the Competition and Markets Authority is another way that consumers can report businesses which are acting unfairly, and it has received tens of thousands of complaints. For example, action arising from those complaints resulted in TUI agreeing to refund all customers who were owed a refund by the end of September.