Renters’ Rights Bill

Debate between Baroness Thornhill and Baroness Kennedy of Cradley

Wednesday 14th May 2025 Lords Chamber

[Baroness Kennedy of Cradley (Lab)]

My Lords, I support Amendment 220, tabled by the noble Lord, Lord Best, to which I have added my name.

Amendment 220 neatly ensures that the Bill is clear about who the PRS database is for. I understand the Government’s need to consider privacy, but in doing so the Government need to remember why the PRS database is needed. It is about increased transparency, empowering renters so that they can make informed decisions about where they live and properly exercise their rights. Yes, support for landlords and, yes, a tool for local authorities to raise standards—these are the intentions of the database and always have been since we started to lobby for this Bill many years ago. Amendment 220 is a simple way for this to be made clear in the Bill.

I hope that my noble friend the Minister will accept this amendment. I also ask her to confirm that the Government’s priorities for the private rented sector database remain renter empowerment, support for landlords so that they are aware of their obligations, and providing an effective toolkit for local authorities to drive up standards.

[Baroness Thornhill (LD)]

My Lords, I will speak to Amendments 220 and 225, tabled by the noble Lord, Lord Best, and my Amendments 243 and 243A, all of which seek to strengthen and clarify the role of the new private rented sector database.

I also support Amendment 219, moved by the noble Lord, Lord Hacking. In so much of this Bill we lack a timeframe. Between us, we have tabled several amendments asking for clarification on timeframes. It is not just us seeking these timings but everyone who is impacted by the Bill.

This is an area of great potential. I confess to getting quite excited about it when I first realised that it was a real tool in the Bill. A well-designed database could be genuinely transformative, supporting better enforcement, empowering tenants and giving responsible landlords the tools that they need to navigate the system more effectively. The noble Lord and I have very similar thoughts on that. However, to achieve that, it must be more than just a repository of basic information, which is where I fear we are going. It must be useful, accessible and enforceable.

Amendment 220 seeks to make it clear that the database is a tool not just for local authorities but for public good. It should serve the interests of tenants, responsible landlords and good letting agents alike. In its current form, the Bill seems to emphasise enforcement utility but underplays the wider potential of the database as a source of transparency and information for all parties in the rental market. If we want this database to help drive up standards and support informed decision-making, we must set out that intention clearly.

Amendment 225 introduces two further practical improvements. First, it allows letting agents to upload information on behalf of landlords, a sensible provision given the role that many agents already play in managing compliance. Secondly, it proposes that the database should offer a portal to help landlords determine whether their properties require licensing under the local authority schemes and to apply for those licences where necessary. Too often, licensing rules can vary from one area to another and be hard to navigate, particularly for smaller landlords. A centralised, user-friendly tool would significantly improve compliance.

My Amendment 243 probes a critical issue: enforcement. The Bill states that landlords must be registered on the database along with each of their dwellings, but it is currently unclear what consequences there are for non-compliance. This amendment proposes that failure to register should be an offence, and we seek clarity from the Government on how these provisions will be enforced in practice. Without credible enforcement mechanisms, even the best-designed database risks being ignored by the very landlords it is intended to regulate.

Finally, Amendment 243A would give the Secretary of State the power to include links to useful resources on the database, such as the “My Housing Issue” gateway. Such signposts may seem minor, but they can make a real difference, especially for tenants who need guidance on their rights or for landlords seeking to meet their obligations. The database should not exist in a vacuum; it should connect users to help, advice and relevant legal frameworks.

These amendments may differ in focus, but they are united by a common aim: to ensure that the private rented sector database lives up to its promise and potential. It must be more than a tick-box exercise; it must be practical, enforceable and truly useful to the people it is meant to serve. I hope the Minister will give these proposals careful consideration, and I look forward to hearing the Minister’s response.

Renters’ Rights Bill

Debate between Baroness Thornhill and Baroness Kennedy of Cradley

Wednesday 14th May 2025 Lords Chamber

[Baroness Thornhill (LD)]

My Lords, I am working overtime tonight. In moving my Amendment 226 I will speak to my Amendment 257 and support a number of important amendments in this group, including those from the Minister and the noble Baroness, Lady Kennedy, whose contributions I look forward to.

As colleagues will know, rent repayment orders remain one of the few enforcement mechanisms that are available directly to tenants. That is the key. They are not just about recompense; they are about ensuring that landlords meet their legal obligations and that tenants are protected when they do not, and recompense is made. Amendment 226 seeks to ensure that rent repayment orders can be applied where a landlord has failed to register on the private sector database established by the Bill. If we are serious about transparency and raising standards, non-compliance with the system we are creating must carry real consequences. I am starting to feel like a broken record, but noble Lords will get the message. Otherwise, the credibility of the database and the wider enforcement regime is seriously undermined.

Amendment 257 seeks to extend rent repayment orders further to cover cases where landlords have failed to join a redress scheme or maintain active entries on the new database. This amendment relates strongly to amendments in the previous group and on the enforceability of the database. If we want a rental system that is responsive, accountable and fair, we must ensure that tenants have clear recourse when landlords do not engage with these fundamental duties.

I am grateful to the noble Baroness, Lady Kennedy, for Amendment 244A, which adjusts the standard proof in some cases to the balance of probabilities rather than beyond reasonable doubt. This change is both proportionate and pragmatic. We know that gathering evidence can be an enormous burden for tenants. This amendment helps to address that imbalance while preserving important legal safeguards in more serious cases.

I also welcome the suite of government amendments in this group, which bring clarity to how rent repayment amounts are calculated and to which offences fall within scope. These amendments, particularly those aligning the repayment period with a two-year window, provide much-needed consistency and support effective enforcement. The inclusion of new categories of offence and consequential changes to the Housing and Planning Act 2016 are helpful and align with the overall intent of the Bill. However, I gently emphasise that, while the government amendments are welcome, they will be significantly strengthened by the additions proposed in my amendments. There is little point in creating systems to register landlords and offer redress if we do not give tribunals the power to act when landlords ignore them. Rent repayment orders are not a silver bullet, but they are an important tool to renters. We should not pass up the opportunity to make them more robust, more comprehensive and more effective in practice. I beg to move.

[Baroness Kennedy of Cradley (Lab)]

My Lords, it is a privilege to speak after the noble Baroness, Lady Thornhill, because I agreed with every word she said in her excellent opening speech. I will speak to Amendment 244A in my name. This amendment would apply the civil standard of proof for rent repayment orders pursued only on the basis of a Protection from Eviction Act offence. By changing the evidential standard for these rent repayment orders from “beyond reasonable doubt” to “balance of probabilities”, Amendment 244A will provide parity with the normal work of the tribunal and provide encouragement to tenants and those who assist them to claim redress, which was Parliament’s intention by including Protection from Eviction Act offences among the things that rent repayment orders could be claimed for. In short, the current requirement of a criminal standard of proof thwarts that intention.

Rent repayment orders are brought in the first-tier property tribunal, and the first-tier property tribunal is not a criminal court. A rent repayment order is not a criminal prosecution. The first-tier property tribunal does not follow criminal procedural rules or result in a criminal sentence or criminal record if a defendant is convicted. However, the tribunals require a criminal standard of proof. In addition, rent repayment orders are often brought by self-represented applicants seeking to reclaim rent they have paid to their landlord as compensation, and legal aid is not available for rent repayment order claims. For these reasons alone, it is therefore inappropriate that rent repayment orders for Protection from Eviction Act offences should apply the criminal standard of proof.

Moreover, a civil claim in a civil court for a legal eviction or harassment applies the civil standard. This is despite the fact that civil claims typically attract much higher penalties in the form of civil damages, rather than just the chance to apply for repayment of rent paid. It is therefore logical and consistent to apply the civil standard of proof to Protection from Eviction Act rent repayment orders in line with the rest of the civil law, and this is what Amendment 244A does.

Why does getting rid of this illogical anomaly matter? First, the nature of Protection from Eviction Act offences means they are often impossible to prove to the criminal standard. Often, landlords change the locks on tenants and dispose of their possessions when renters are not at home. Illegal evictions and harassment occur in the privacy of a renter’s home, often without witnesses. The criminal burden places an extra, often insurmountable, burden on lay applicants to prove their case at tribunal. It also has a chilling effect of preventing claims being brought in the first place, as the evidence available for these offences is unlikely to meet the standard. Under the standard, therefore, renters cannot apply for rent repayment orders as they cannot prove their case beyond reasonable doubt, even where it is clear that an offence has occurred that only the landlord would be motivated to commit. This weakens enforcement and access to justice, and undermines the whole purpose of the rent repayment order legislation.

Secondly, the incredibly low number of rent repayment orders for Protection from Eviction Act offences demonstrates that the system is not working. Safer Renting and the University of York have done research which estimates that over the two-year period from 2021 to 2022, there were at least 16,000 illegal evictions—a figure which is almost certainly an undercount.

Meanwhile, data gathered by the organisation Marks Out Of Tenancy shows that, over the same time period, there were just 31 rent repayment orders on the Protection from Eviction Act ground that were successful. Despite the large number of illegal evictions recorded by individuals and organisations assisting them, people are not applying for rent repayment orders as a source of redress. The higher criminal standard results in tenants and those assisting them considering an application not worth pursuing.

Thirdly and finally, with the forthcoming abolition of Section 21, criminal and unscrupulous landlords, who are the minority of landlords, might take a calculated risk that they can save money by unlawfully evicting or harassing their tenants, as they know how hard it is for tenants to enforce against them in the First-tier Tribunal. Rent repayment orders are realistically the only option for renters to enforce their rights without legal representation. It therefore has never been more important to strengthen the rent repayment order regime for Protection from Eviction Act offences so that renters can enforce their rights and gain access to justice for these life-changing offences.

These offences are some of the most egregious a landlord can commit—illegal eviction, attempted illegal eviction and harassment. The physical, mental and financial impact of these offences on renters and their families cannot be overstated. I look forward to my noble friend Lady Taylor of Stevenage’s reply. I am sure she will want to reflect on the wider debate today. I hope she will agree to meet with me and Safer Renting—experts in this field—to discuss the aim of Amendment 244 before Report to see what can be done.