West Coast Main Line

Baroness Taylor of Stevenage Excerpts

Tuesday 19th September 2023 Lords Chamber

[Baroness Taylor of Stevenage (Lab)]

My Lords, I thank the Minister for her very prompt letter, which she sent today, setting out the details of this contract. But I am sure that beleaguered passengers on the failing west coast rail services must have been baffled to see the companies that run them being rewarded for that failure with lucrative government contracts.

The latest ORR rail performance stats from August 2023—only a month ago—confirmed that Avanti West Coast is the second worst performing operator in the country for punctuality of rail services, with only 48% of its services on time. It also had the most complaints of any operator. CrossCountry, which has also seen its contract extended, was the fourth worst performing operator, with only 51.4% of its services on time in August 2023, compared with the national average of 70%. Can the Minister tell us what has been built into these new contracts to ensure that Avanti and CrossCountry do not continue to fail passengers and yet see themselves and their shareholders continue to be rewarded?

[Baroness Vere of Norbiton (Con)]

Of course, there will be various elements that are set out in the contract and are a commercial matter. I felt that the noble Baroness did not give quite enough credit to Avanti for the amount of improvement we have seen since the removal of rest day working with no notice back in July 2022. But let us not look at the industry performance scores; let us ask passengers. The net advocacy scores for Avanti have improved enormously, from minus 42 in January to plus 17 in April and plus 10 in August. Passengers and the Government are seeing the improvement in Avanti and that is why we awarded it this contract.