Railway Stations: Ticket Office Closures

Baroness Symons of Vernham Dean Excerpts

Wednesday 20th September 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

My noble friend makes an important point, and of course that could happen now. I encourage anybody who feels they do not get the service that they need from the railways to get in touch with that train operating company. It could be that circumstances have changed, such as more people or different types of people travelling from a certain station.

[Baroness Symons of Vernham Dean (Lab)]

My Lords, the Minister has referenced blind people. When I was in my local station the other day, getting my ticket to come to London, I stood behind a blind person who was completely confused and had no idea how to use the ticket machine. The chap in the ticket office was able to help and comfort her and tell her that she would be alright. I find it impossible to understand what the Minister is trying to make us believe—that people like that will not be disadvantaged. They will be.

[Baroness Vere of Norbiton (Con)]

That same person does not have to be in that ticket office in order to help them. That is what we are saying. There are all sorts of different people who need different help, and having somebody in a ticket office whose time is not being used effectively does not help passengers.