Post Office: Horizon Compensation

Baroness Randerson Excerpts

Thursday 30th June 2022 Lords Chamber

[Baroness Randerson (LD)]

My Lords, I thank the Minister for his commitment on this issue and for his Statement today. As he knows, when I was first involved in this, as a Member of the Welsh Assembly in the early 2000s, even then it was obvious that there was something very seriously wrong. In a crowded room in a pub, with so many people, and their families, who had been regarded as pillars of the community—the sort of people who went to look for pensioners who had not come to collect their pension to check that they were all right—I was being asked by the Post Office to believe that those people had taken its money. That definitely jarred with me at the time.

The big questions are these. How has this been allowed to take so long? How was it covered up for so long? What will happen to those people within the Post Office and Fujitsu who knew that they were covering up problems? I realise that there will have been people who were doing so without realising that they were involved in a cover-up, but there were many who knew. We must also consider the impact on the Post Office as an institution, which had previously been one of the most trusted British institutions.

The Minister has already addressed some of my questions, but I have a few questions on today’s Statement. First, I welcome the interim payments that are announced, but the amount of money sounds relatively modest given the time it has taken to get to this place. They are interim payments, but can the Minister tell us how many people the £19.5 million will be going to, so that we can get some measure of how much they will receive in the interim? The Statement refers to postmasters being contacted in the coming weeks and so on. Can the Minister give us a target date by which he hopes the interim payments will be made? We have had so much delay here. Finally, because I realise that time is short, 75 convictions have been overturned. Are there more in the process at the moment? Does the Minister expect there to be other overturned convictions?

What will the Government do about payments for those who have already died? As this process has taken more than two decades, many of the people involved in this process are now very elderly, and some of those who have died did so as a result of suicide because of the situation in which they were placed. What plans do the Government have to compensate the families of those who died and the families that stumped up large amounts of money to avoid their relatives going bankrupt as a result of misplaced allegations?

[Lord Callanan (Con)]

I thank the noble Lord, Lord McNicol, and the noble Baroness, Lady Randerson, for their statements and questions. The noble Lord already knows that I totally share his frustration. His statement about stressful uncertainty for the postmasters sums up the issue very well, and I totally agree with him. I am also very happy to join him in paying tribute to my noble friend Lord Arbuthnot and Kevan Jones; I know that a number of other parliamentarians, on all sides of the House, have also been involved in this. They are truly a tribute to parliamentarians, who get criticised for a lot of things, but when there are scandals such as this, it shows the role that Members of both Houses can play in bringing the public’s attention, and indeed the Government’s attention, to them.

On the questions the noble Lord and the noble Baroness asked about the overall timescale, the ambition is that all offers will have been made by the end of the year. The GLO interim payments will be made within weeks. The noble Lord asked for an assurance that the core funding of the Post Office is unaffected, and I can give him that assurance. He also raised the issue of the directors of the Post Office: they can be held to account by the inquiry, as indeed can Ministers and officials involved in this. We are determined that there will be no hiding place for those who contributed to this scandal. He also asked about further private prosecutions. Right at the start of this scandal, when I spoke to the chief executive of the Post Office, he assured me that it had no plans to bring any more private prosecutions. I would be very surprised if it went back on that, given the trouble that this has got it into. The noble Lord also referred to Post Office complacency. That may have been the case in the past, but I think the new leadership under Nick Read is really producing a change in the culture and some real improvements in the service the Post Office is offering.

The noble Baroness, Lady Randerson, referred to cover-ups; there probably were, but that is of course a matter for the inquiry to establish. She asked how many people will receive compensation. The £19.5 million in interim payments goes to all members of the GLO scheme, of whom there are about 500. I can also confirm for the noble Baroness that in cases where some of those members have sadly died, we are engaging with their next of kin and their estates on seeking appropriate levels of compensation.