Independent Schools

Debate between Baroness Neville-Rolfe and Baroness Northover

Monday 23rd June 2014 Lords Chamber

[Baroness Northover]

The noble Baroness is right about the disproportionate number of such people at the top of absolutely every profession, including politics, if you call it a profession. Therefore, it is exceedingly important that we focus on making sure that the state sector does a better job in ensuring that students are able to flourish and fulfil their potential. That is key.

[Baroness Neville-Rolfe (Con)]

My Lords, although I believe that the success of independent schools has helped our economy, what progress has been made by Teach First, whose students have often attended independent schools, and what contribution is it making to our education system? Will the noble Baroness comment on today’s news that the Government may be considering “Teach Last” as well, which would help to improve the school curriculum as regards subjects such as maths?

[Baroness Northover]

My noble friend’s last point is very interesting and I will feed that into the department. It is encouraging to see the number of recent graduates who are coming into teaching; it has grown enormously. The proportion with, for example, firsts and 2:1 degrees reached 74% in 2013-14, compared with 66% in 2011-12, which is very encouraging.

Water Bill

Debate between Baroness Neville-Rolfe and Baroness Northover

Thursday 6th February 2014 Lords Chamber

[Baroness Neville-Rolfe]

My Lords, perhaps I could seek clarification about the effect of the amendment, which it seems concerns individual complaints as well as collective ones. As I see it, having been in business, complaints are normally dealt with by the business or authority to which they come. You do not want to have special schemes unless there is something pretty serious and bad. I want to understand the purport of this amendment—if it is actually bringing in a whole load of new things that are going to be done by an authority or statute rather than by the company that is meant to be doing the right thing for the consumer, I am concerned.

[Baroness Northover]

My Lords, I thank the noble Lord, Lord Whitty, for his amendments, which, as he laid out, relate to the vital question of consumer protection. Most noble Lords, bar one, seemed to be supportive of his emphasis. We all wish to see an increasingly consumer-focused water industry and we welcome the opportunity to debate these matters.

The noble Lord thinks that, at the moment, this provision applies only to a single claimant. I will address whether the consumer redress scheme includes complaints made by groups of customers as well as complaints made by individual ones. I can clarify that the ability to address consumer complaints, whether they relate to a single customer or to a group of customers, is already reflected in this clause, which is drafted in such a way as to be inclusive rather than exclusive. To be clear, it covers complaints by both individual customers and groups of customers collectively—I want to put that very clearly on the record. The noble Lord might like to know that CCWater has already successfully taken up complaints on behalf of groups of customers, for example in a conurbation where a number of neighbours wished to challenge their surface water drainage charges. I hope, therefore, that he is reassured on the first area that he flagged up here.

On Amendment 136, we agree that consumer protection is an important matter in the context of the Bill. I also put on record and inform noble Lords that this is an area where action is already being taken. The industry, Ofwat and the Consumer Council for Water are working together to improve their collective approach to consumer redress. An independent dispute-resolution scheme is being established to give all customers an independent route for resolving their complaints without having to go to court. The new scheme aims to provide a transparent mechanism for resolving complaints that have reached a deadlock under current arrangements. Work on this scheme is already well advanced, with all the water companies having signalled their support, and I note what my noble friend Lady Neville-Rolfe said about the industry being central to this.