Older Persons: Provision of Public Services

Baroness Masham of Ilton Excerpts

Thursday 13th June 2019 Lords Chamber

[Baroness Masham of Ilton (CB)]

My Lords, I thank the noble Lord, Lord Foulkes of Cumnock, for giving your Lordships the chance to discuss some of the ways to alleviate loneliness. I shall use my few minutes to concentrate on elderly people with disabilities. What concerns me is that it seems to be the most vulnerable in our society who are selected to have their facilities cut or reduced, causing extra hardship and anxiety on top of challenging situations.

Several years ago my late husband was watching cricket on television when he had a stroke, and he developed diabetes and Parkinson’s. One of his enjoyments continued to be watching cricket on television. Without that, he would have been deprived of his passion.

There are many disabled people living over the age of 75 who have several complex disabilities, many of whom are living alone, having lost a partner or having always been single. Loneliness is a danger.

Disability is expensive. Because of social care being in crisis, many people have to buy in much-needed vital services. One case I know of was a young woman with a child who was stabbed in the neck, rendering her tetraplegic, paralysed from the neck. Now she is older her hands have got contracted. She desperately needs physiotherapy and occupational therapy to stop her hands stiffening completely. Her elderly mother has to pay for this privately as the hospital can no longer supply it.

I agree that for millions of people aged over 75, the TV is their window on the world and their main form of company. Television plays a central role in their lives. If the right to a free TV licence is taken away, the most vulnerable people in our society will suffer. These are the elderly, lonely people with disabilities and long-term conditions such as dementia. I believe many people, hearing about the removal of this benefit of free TV licences for the over-75s, are disgusted. I am pleased that there is such strong support for the elderly people in this country. I hope the Government and the BBC will think again.

Online Gambling

Baroness Masham of Ilton Excerpts

Thursday 23rd November 2017 Lords Chamber

[Baroness Masham of Ilton (CB)]

My Lords, I thank the noble Lord, Lord Browne of Belmont, for instigating this debate, which highlights the worrying and escalating situation of the addiction of gambling, especially among young people gambling online. I take this opportunity to congratulate my noble friend Lady Howe of Idlicote, who has campaigned endlessly on the challenges facing problem gamblers arising from online gambling.

I declare an interest associated with this debate. A few months ago, I had the details of one of my credit cards stolen, unknown to me. When I looked at my statement from Coutts, I noticed three strange withdrawals. When I investigated and telephoned the bank, I found £60 had been taken out three times and used for online gambling. It must have been used to buy credits for the person’s own online gambling account. Does the Minister know how big a problem this pilfering is? How much money are the banks losing and is there any way there could be more protection for innocent victims? The dark side of the internet is an escalating conundrum. It is a huge problem, and I hope it is now going to be solved.

Some time ago, I had to visit a pub in Yorkshire, and I saw a young teenager completely mesmerised by his computer. It looked to me that he was in another world, with glazed eyes and totally transfixed. It made me realise how serious this is for young people’s lives. Gambling seems to have become socially acceptable, and there are many different platforms on which it can take place. To mention a few: casinos, bingo, the National Lottery, scratchcards, betting shops, racing and betting online. What worries me is what happens when people become addicted.

Addiction is a registered mental disorder that causes the person to need to gamble. I quote from the fifth Diagnostic and Statistical Manual of Mental Disorders:

“Persistent and recurrent problematic gambling behavior leading to clinically significant impairment or distress, as indicated by the individual exhibiting four (or more) of the following in a 12-month period … Needs to gamble with increasing amounts of money in order to achieve the desired excitement … Is restless or irritable when attempting to cut down or stop gambling … Has made repeated unsuccessful efforts to control, cut back, or stop gambling … Is often preoccupied with gambling (e.g., having persistent thoughts of reliving past gambling experiences, handicapping or planning the next venture, thinking of ways to get money with which to gamble) … Often gambles when feeling distressed (e.g., helpless, guilty, anxious, depressed) … After losing money gambling, often returns another day to get even (“chasing” one’s losses) … Lies to conceal the extent of involvement with gambling … Has jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling … Relies on others to provide money to relieve desperate financial situations caused by gambling”.


An addictive gambler can wreck family life and cause catastrophic results, as many noble Lords have said. Gambling when depressed can get to a point of no return and cause the ultimate, which is suicide. With the ease of accessibility of the internet and online gambling with an account and credit card, accumulating debt can easily get out of control. I look forward to hearing from the Minister what controls and support mechanisms are going to be put in place to alleviate this growing infectious disease. Can the gambling industry help to support treatment and rehabilitation? I hope so.