Digital Exclusion (Communications and Digital Committee Report)

Baroness Lane-Fox of Soho Excerpts

Thursday 8th February 2024 Lords Chamber

[Baroness Lane-Fox of Soho (CB)]

My Lords, I, too, thank the committee for its work on this important subject, although I must confess to raising my eyes to heaven when I saw that it was still necessary to do this work. I studied ancient history, so forgive me a minute, but my ancient history has a very deep connection with this important topic. In 2009, I was asked by the then Prime Minister to become digital inclusion champion for the United Kingdom, and I continued my work under the next Government as digital champion—it was perhaps telling that “inclusion” was taken out of my title at that point. I mention that because I feel such a failure in that work. So often, I have been presented with appalling and horrific facts, many of which noble Lords have talked about this afternoon. I would like to share three which perhaps present the complexity of this problem and show why it has not changed as much as it should have over time.

The first place I visited when I was appointed in 2009 was a drop-in centre in Leeds. It was a day much like today, with catastrophic rain, and I thought, “I cannot quite face this; I’m going fall over with my walking sticks”. But I went there and I met a young man—the first person I talked to on this whole journey—who said to me, “The internet saved my life”. I looked at him and thought that it probably was not the internet but something else, such as shelter or food—but no. He said, “It saved my life because I learned how to make music online. I had been found with a terrible drug problem, but now I have a purpose, I have skills I did not have. I credit completely the internet with saving my life”. I have told that story a lot over the past decade because it sits on my shoulder. I tell it mostly when I go to tech conferences, where there is a shocking lack of appreciation of the scale and challenge of this issue.

I fast-forward to 2020, when I was chairing the committee on the long-term implications of Covid, which was a complex task for many reasons. One of the threads we looked at was digitisation and how it leapfrogged over the course of the pandemic. I will never forget a woman who came on to our Zoom inquiry when we were looking at the role of technology in a very broad way, who told us, “I’m choosing right now between data and food”. This was in 2020 in one of the richest countries in the world. She was having to decide on a daily basis whether her three children would be able to access the one smartphone the household shared in order to do schoolwork or whether they would have supper. That was a pretty horrific choice to have to make.

Fast forward again to 2023: I am proud president of the British Chambers of Commerce. I was at a round table in Doncaster with a bunch of businesses—big and small, all kinds of things. The boss of one very impressive insurance company looked at me and said, “My company is going to be completely different in 18 months. I’m going to deploy GPT technology to take out half my workforce”. Another, a founder of their business, sitting next door to me said, “I haven’t got any digital software in my company at all”. Digital exclusion is a hugely knotty problem and I really welcome the committee’s work on it, including in trying to put parameters around it.

It is not just about individuals; it is also about businesses. We know that 20% of small and medium-sized businesses, which make up 85% of our economy, do not use basic digital skills. We know that it affects people hideously if they do not have access, as many noble Lords have documented this afternoon, and I really welcome the suggestions that the committee has made. I would just like to double-click on one of them: community interaction and how you bring community groups together.

Everything happens in this country, in my experience, and I do not think we need to invent anything new. As the committee has said, we should double down on the things that are going well. There are many community groups that know how to solve this problem, but they are not co-ordinated. They are not joined up or sharing best practice and the Government are not aware of all of them. Yet every time I travel to somewhere, I have found another amazing little project—in a post office or a care home, wherever it might be. I really urge the Government to think about how we can lift up all these amazing projects, exploit the best of them and maybe help some of the less good to slowly come to an end, and to have much more community-based innovation at a very local level. That is how this next wave of the issue will be solved.

I want to finish with a more macro point, which is how we pose this question. I have been thinking about this a lot over the past decade and it is framed completely wrong. We will never make the progress that all noble Lords clearly want if we do not reframe the question. This is about the economy: “It’s the economy, stupid”. I have tried with the human stories. I have told that story about the young man in Leeds literally thousands of times but that does not seem to have worked. We will not be able to level up, as the noble Lord, Lord Foster, mentioned, we will certainly not be able to build back better and I do not believe we will build a country that works for everyone unless we put a deep understanding of connectivity and internet access and skills, and the ability to afford them, at the heart of how we do that. It is not that complicated; it just needs to be a priority.

I have sat next to multiple Culture Secretaries. They shall remain nameless but one of them looked at me once with incredulity when I got on my soapbox again about this issue. They said to me, “No, we’ve got over 95% of people in this country on the internet. This is not a priority for me”. Therein lies the rub: 95% sounds pretty good, does it not? I aspire to getting that mark sometimes—my children certainly do not give me anything much above a 50%—but 95% is not good enough. It does not unpick the problem well enough.

I heard the noble Baroness on a “Money Box” podcast. It is not one I often listen to but I caught it when she was talking about this report that she had done. The response from the Government, as part of that “Money Box Live” special on the digital divide, was, “But 95% of people have access to some kind of broadband infrastructure”. That was completely missing the point. We need politicians to prioritise this but to do so in the right way. We need one of the next 200 Culture Secretaries to appreciate that this will make their life easier. We also need a plan, as everybody here has rightly said. Most of all, we need to remember that it is impossible to function right now in our country if you do not have these basic skills, and the ability to afford them in your life. You can save £1,000, you can get work and it is unacceptable that, in a country which aspires to be one of the most digital in the world, we have not put this as a core ambition.