Social Media: Online Abuse

Debate between Baroness Howe of Idlicote and Baroness Shields

Wednesday 15th March 2017 Lords Chamber

[Baroness Shields]

I take note of the noble Baroness’s account for the House of the issues raised in the BBC case last week. It is of course right that we should continue to keep our position under review, but a complete response to this problem requires more than just legislation; it needs the support of internet service providers and their communities along with the application of advanced technologies. For instance, in our work in countering violent extremism, counter-narrative initiatives are required, along with disruption mechanisms and robust complaints and take-down procedures. All of this serves to challenge the hatred that people are facing online.

[Baroness Howe of Idlicote (CB)]

My Lords, does the Minister accept that it is far too easy to access abusive and explicit content on social media services, including Facebook, Twitter, Snapchat, Instagram, Yik Yak, Vine, Kik and doubtless many others, and that such companies need to do more to help parents in their parenting so that children can take advantage of technology in a safe and responsible way.

[Baroness Shields]

The noble Baroness is absolutely correct. It is indeed important that companies should take responsibility for their actions. The majority of internet platforms are based overseas and provide global services, and as the House is fully aware, there is significant complexity around introducing any regime that governs online activity, including keeping any such obligation current given the speed of the evolution of technology, the global nature of the internet and the extraterritorial nature of the jurisdiction that applies.

Online Safety Bill [HL]

Debate between Baroness Howe of Idlicote and Baroness Shields

Friday 11th December 2015 Lords Chamber

[The Parliamentary Under-Secretary of State, Department for Culture, Media and Sport (Baroness Shields) (Con)]

My Lords, I recognise the noble Baroness, Lady Howe, for her unwavering commitment to this agenda, and all those who have spoken and contributed to the Bill thus far. As you know, the Government are absolutely committed to the protection of children online, and we must acknowledge the significant and hugely encouraging progress that has been made in the UK on a self-regulatory and voluntary basis. Without legislation, the UK Council for Child Internet Safety has played a vital role in this process. This multi-stakeholder approach to internet safety draws together government, charities, and the internet and mobile industries, and provides a highly effective approach to internet safety that is the envy of our international equivalents.

This, in and of itself, is a future-proofing strategy. The Family Online Safety Institute, an international organisation based in Washington DC that works globally to drive up internet safety, says that the UK is,

“at the forefront of online safety and best practice”,

and that UKCIS is at the core of that.

The first part of this Bill, to which it is proposed to add Amendments 1 and 2, would set out additional duties on internet service providers, mobile phone operators, Ofcom and Ministers in respect of providing a safe internet service for children and information about online safety. This is beyond the self-regulatory regime of family-friendly filters already voluntarily applied by all major ISPs and mobile phone operators in the UK. However well intentioned the drafting of such future-proofing clauses may be, this is, as has been said, a constantly moving target. We have no reason to believe that the successful, voluntary approach led by industry will change in future. Nor do we expect that such an approach would be incapable of addressing these issues as they come up or the arrival of new operators, services and platforms.

Ofcom regularly publishes reports on internet safety measures and a forthcoming report will address the noble Baroness’s concerns. We feel that there is no need to set out arrangements in statute to require this at further intervals because they already do it voluntarily. Furthermore, all mobile phone operators provide filters as default-on, with age-verification controls in place before any changes can be made or filters removed. These filters are underpinned by an independent framework provided by the BBFC to define unsuitable content for under-18s, based on its classification guidelines.

However, as my noble friends and colleagues have mentioned, there is always more that can be done, and no filters or technological tools will be 100% successful all the time. It is crucial that parents continue to engage with their children’s internet experiences and ensure that they build awareness of and resilience to things they see on the internet which may upset them or cause them harm. It is also vital that we, as the Government, continue our effective and productive relationships with industry and Ofcom to consider how our world-class internet safety protections can be made even better. Great progress has been achieved in the UK through voluntary activity, with industry working together with Government and the charity sector in an effective and collaborative way. We have no reason to expect this effective partnership to change.

[Baroness Howe of Idlicote]

My Lords, I am very grateful to everyone who spoke in support of the amendment. I am somewhat disappointed by the reply of the Minister, though clearly she approves of the effect of some of what we have achieved along the way. As we tried to make clear, we think the time has come for rather more fat to be added to make rather less of this material available. As has been mentioned, more children could be damaged by it in the run-up to the next meeting, when we have yet another Bill to look at. However, this is Committee and we will no doubt look at coming back to all this on Report. For the moment, I beg leave to withdraw the amendment.

--- Later in debate ---

[Baroness Shields]

I confirm that we have to react to what has happened in Europe. The European net neutrality directive has set us back, so we are getting ourselves back on a stable footing and enshrining in law the fact that we can protect our filters regime. That is not an intentionally minimalist approach; we have to react to the legal situation that the directive has created.

[Baroness Howe of Idlicote]

I beg leave to withdraw the amendment.

--- Later in debate ---

[Baroness Howe of Idlicote]

My Lords, I think by now your Lordships will be aware that this is the fifth Online Safety Bill that I have brought to your Lordships’ House. When it was originally submitted to the Public Bill Office, it had the correct Long Title, but, sadly, in the course of preparing the Bill, somehow that new Long Title was exchanged for the previous Long Title—this was lovely back-to-front stuff. The Public Bill Office staff spotted their mistake. They were very apologetic but explained that by that stage it was too late and the only way to correct it was through amendment. Put simply, the Bill currently has the wrong Long Title and Amendments 14 to 16 change it, so that it accurately defines the Bill as it stands.

Amendment 14 would remove the obligation on electronic device manufacturers in the previous version of the Bill, which is not in the current Bill. It puts in its place a description of the obligation placed on internet service providers and mobile phone operators in the Bill to provide information about online safety, as set out in Clause 3. Amendment 16, meanwhile, describes the new proposal to license foreign pornographic websites, as set out in Part 3. I suppose it is fairly amazing that mix-ups like this do not happen more often. I am most grateful to the Public Bill Office for pointing out its error and helping me to correct it.

Given that rather than changing the Bill, these amendments simply restore the correct Long Title to what it should have been all along, I very much hope that these amendments need not detain us. I beg to move.

[Baroness Shields]

My Lords, the Government have noted the noble Baroness’s proposed changes to the Long Title of this Bill, which serve to clarify its content. As I said, there can be no higher priority than keeping children safe online, and to the extent that this measure clarifies the Bill’s intentions, we support it.