Local Government Finance Bill
Debate between Baroness Hollis of Heigham and Lord Tope(12 years, 5 months ago)
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Lord Tope
My Lords, there are a rather large number of people here who must have been council leaders during the period of the poll tax—as, indeed, I was. I do not want to rehearse much of what has been said about that period except to say that, in my local authority a few years before the poll tax was introduced, we had 47 Conservative councillors and three Liberal Democrat councillors. By the time we had moved to the council tax, we had 47 Liberal Democrat councillors and four Conservatives. The five remaining Labour councillors were astonished to find themselves the principal opposition. So some good did come from the poll tax.
Lord Tope
Only in a localist sense. It is fair to say that this issue has divided opinion throughout the country and, certainly, opinion within local government. When the Government’s proposals were first announced as the localisation of council tax benefit—council tax support, as it now is—many of my colleagues in local government were surprisingly enthusiastically supportive of it, perhaps because of the word “localisation”. That is a seductive word for many of us who would quite rightly describe ourselves as localists; I am very much one of those. I said in the Second Reading debate, and say again, that others including myself have thought throughout this that it properly belongs with universal credit. That is my personal view; it is not shared by all colleagues in my party. To be fair, it is not shared by all colleagues in any party. It divided local government. The Local Government Association still supports the localisation of council tax support in principle, with increasing reservations. On the other hand, London Councils, to which my authority belongs, has always opposed the move. Let us not pretend that there is one universal belief about all of this.
I cannot help feeling that today we are having a Second Reading debate that actually happened last year rather than in relation to this Bill. I know that this was much debated—and others here know much better than me; they experienced it—during the passage of the Welfare Reform Bill. The noble Baroness, Lady Hollis, is almost certainly right to say that it was an argument between the DWP and DCLG, the outcome of which we are here today to discuss. I feel now that we have to move on.
The reality is, whatever our dire predictions may be—and I have to say dire predictions that it will be “just like the poll tax” are exaggerated; I cannot know that, nor can anyone else here, but I do not think it will be that bad—it will pose some real difficulties for local authorities. We have heard mention already of the difficulties experienced under poll tax, and in other situations, by local authorities having to attempt to collect relatively small debts, particularly from people who have not previously been paying council tax, and for whom paying it is not the norm or part of the culture. Whether or not these predictions are exaggerated, only time will tell. I think they possibly are but then I joined the Liberal Party in the 1960s—I am an optimist. We wait to see.
As we say so often, we are where we are. This is what is going to happen, and what we need to do today and in future proceedings on this Bill is to see how we can mitigate the very worst effects of what is proposed in it and the accompanying regulations. It was inevitable that we were going to have this Second Reading-style debate now, but we need to move on and accept that, whether we like it or not, we have to implement what is to come in the best way possible. I hope and believe that we will have a constructive debate on how we are going to achieve that.
One of the worst aspects of all of this is actually calling it the localisation of council tax support. Frankly, I do not believe it is localisation; it is passing a scheme to local administration. It is the worst of all worlds. I am sorry to say this to my noble friends: it is not localisation, it is not moving to local authorities the right to determine the schemes for themselves; it is passing them a very prescribed scheme, together with a £500 million reduction. We will not debate the need for that reduction today; I think there are better ways of achieving that, but again that is what is going to happen and this is the way it is to be done.
There is extremely qualified support from me for what my Government are trying to do. I have to speak honestly about that but I hope that from now on we can discuss how we can make it better—or, if Members opposite prefer, less bad.
Lord Tope
My Lords, I said in the previous debate that simply changing the name from council tax benefit to council tax support is likely to increase the number of people who feel able to claim support, having, for whatever reason, felt uncomfortable about claiming benefit. That change alone, which was not produced by local authorities, in intended to increase take-up.
My advice to the Minister is that when in a hole, one should stop digging. We are getting a bit stuck here. I have heard it said by Ministers—although never in this House—that it is necessary to give local authorities an incentive to get more people back to work. I find that both patronising and deeply offensive. Some local authorities are better able to do it and have better circumstances in which to do it. However, I cannot believe that there is a local authority anywhere in the country that would say it has no incentive and does not want to get its local people back into work. Performance may differ greatly but I am sure that the intention is the same. Therefore, we are a bit stuck on this. It is an unanswerable question—as the noble Baroness well knew when she asked it. Perhaps we should spare the Minister his suffering and move on with the rest of the debate.
Earl Attlee
My Lords, on this point, not all eligible pensioners take up their council tax benefit. A number of factors affect the take-up rate. One is the stigma attached to the word “benefit”. That is why the Royal British Legion campaigned for a change in 2009. However, it is just one factor affecting take-up. There are many others, including the complexity of making a claim, people’s confusion about whether they are entitled to it and their aversion to disclosing information in answer to questions that they feel are intrusive. The noble Baroness, Lady Hollis, is nodding in agreement. In estimating future demand, local authorities will want to consider all these factors together.
Localism Bill
Debate between Baroness Hollis of Heigham and Lord Tope(13 years, 3 months ago)
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Lord Tope
Whereas the noble Baroness began by saying that she had been neither an MP nor a councillor, I begin by saying that I have been both. I was an MP for a rather short tenure a very long time ago but have been a councillor for the past 37 years, representing a ward with a substantial amount of social housing. Therefore, I have real and practical experience of some of the issues that have been spoken of. The noble Baroness will know well that I have considerable sympathy with much of what she has said. Indeed, my noble friend Lord Shipley and I have our names to Amendments 70 and 73 in this group. As I say, I have great sympathy with what the noble Baroness has said. My preference would certainly be to have unfettered direct access to the Housing Ombudsman. I feel strongly that tenants should have the right of direct access to the Housing Ombudsman when necessary, and I wish to spend a few moments considering when that is necessary.
It is for the Minister, and certainly not for me, to explain the Government’s reasons for the proposals in the Bill and for wanting to tackle the matter in this way. However, we have to recognise that, certainly in the 37 years that I have been a councillor, the involvement of local authorities, and therefore of councillors, in housing management issues has decreased. We have had the wholesale stock transfer and the creation of ALMOs. Generally, the move has been away from involvement. It is fair to say that some councillors—I cannot say that this has been my experience—have much less engagement in the day-to-day business of housing management, and therefore of knowing and understanding the issues that their constituents, as tenants, experience. If the Government wish to bring politicians, particularly councillors, closer to these issues—I do not know what the relevant phrase is—that is an objective we all share. We might have varying degrees of cynicism about how effective that will be, but it is an objective that we all share. I certainly share the Government’s objective in that regard.
If the Government’s objective is also to ensure that, whenever possible, complaints and issues are resolved locally, I am sure that we all share that objective too. That is clearly desirable for all sorts of reasons. It is usually quicker, more effective and engages people. I would expect that, in most instances when a tenant has a complaint of this sort, normally the first port of call would be a councillor or MP, partly because they are better known—or at least their existence is better known—than the Housing Ombudsman and they are more accessible and accountable. Therefore, I would normally expect an issue to be raised first with a councillor or Member of Parliament. I would expect that, in pretty well every case, that representative would try to get the matter resolved locally as that is what councillors and MPs do. Instead of immediately going off to the ombudsman, they go to the relevant housing management authority to try to resolve the issue and then tell their constituent what a wonderful job they have done in resolving the problem. That is what happens in reality. When they are successful, that is good, right and proper.
The difficulty that I have with the Government’s proposal is that, while I am sure that we all share those objectives, one of the—I hope unintended—consequences is that it will give councillors, Members of Parliament and tenants panels a right of veto. I have to say that that is wrong. I do not think that it is our job as councillors, Members of Parliament and so on to be the final adjudicator of the rightness or wrongness of the complaint. I would expect that in practice most Members of Parliament and most councillors would anyway refer something to the ombudsman—whether the Local Government Ombudsman or Housing Ombudsman. That was always my practice whether I thought the complaint was wholly justified or even unjustified. I felt that the complainant had the right to independent arbitration and to go to an ombudsman, and referred it that way.
I have had the opportunity to discuss this at some length with the Housing Minister, who says that as an MP that was what he always did. The reality, which I know from personal experience, is that some elected representatives, for whatever reason—and sometimes for no good reason other than personal idiosyncrasy—refuse to do that. That is wrong. I do not think that a Member of Parliament or a councillor should have the right to deny the tenant access to the ombudsman to have the complaint, whether justified or not in our view, properly investigated and independently decided upon.
A little later this afternoon we will get to Amendment 73A and those with it. Amendment 73A is a compromise to try to help the Government, which is always our objective on these Benches. Amendment 73A says that, if the designated person will not refer the complaint—we should have included the words, “or fails to do so within 30 days”, or some other given period—the tenant has the right to go direct to the ombudsman. That amendment has been decoupled from this group for reasons that I understand, but I hope that when the Minister replies she can give us clear and strong words of comfort that it is not the Government’s intention to give the right of veto to us councillors to decide whether or not a complaint is worth forwarding. We need to ensure that the tenant may do so when necessary—I come back to those important words—if a designated person who is willing to forward the complaint cannot be found. That is a pragmatic and sensible compromise to find a way through the entirely honourable and proper intentions of the Government, which we would probably all support, and the undesirable effects of the way in which they are trying to do it. I hope that the Minister can give us clear comfort on that. If she is able to do so, we will judge what to do with Amendment 73A when the time comes.
Baroness Hollis of Heigham
My Lords, like the Minister I, too, have been a housing chair in a local authority, for some 11 years. I am also chair of a housing association—an interest that I have declared—and regularly sit at stage 4 of precisely these complaints panels that are the subject of discussion. I am sure that the Minister knows but I wonder whether your Lordships realise how thorough the complaints procedure is, and rightly so, within housing associations and local authorities, particularly encouraged by the TCA of the Homes and Community Agency.
At stage 1, the tenant’s complaint—often, it is a complaint against the behaviour of a neighbour of some sort—is investigated by the local senior housing manager. If that is not resolved to the satisfaction of the tenant, stage 2 means that it will go to the housing manager at the top of the organisation, who will then seek to get all the information, build the file and see whether some resolution can be arrived at. If that is not satisfactory, there is a stage 3 where the complaint goes to the chief legal officer, who is usually the deputy chief executive of the housing association, who goes through the file, takes the evidence, makes further notes and attempts again a further resolution of the difficulty. If that is not enough—by this stage, most complaints have been reasonably addressed—the matter goes to stage 4, which involves the panel, chaired by someone like me, alongside the tenant board representatives of the housing association and the senior staff. Five or six of us spend perhaps a couple of hours going through a thick file and seeking as best we can to hear and resolve the tenant's complaints and concerns.
Local Government Bill [HL]
Debate between Baroness Hollis of Heigham and Lord Tope
Lord Tope
Unless something much more revolutionary than I expect is taking place, a change of parliamentary boundaries, which happens fairly regularly, does not entail the wholesale restructuring of the local authorities in an area, and that is where the expense arises. So the answer is no.
I have said it before and I want to say it again because we keep going over the same ground. If there is any message coming from this House—personally, I believe strongly that local government actually knows best and should be left to get on without messages from this House or anywhere else—it should be this. If noble Lords opposite have any influence, particularly with the city councils concerned, they should use that influence to urge these councils and councillors to try to put the difficult and emotional past few years behind them and to build new and constructive relationships so that they can work together co-operatively in the way we have talked about.
There is already evidence that that is happening in both Exeter and Norwich and Devon and Norfolk. We should encourage that; noble Lords opposite should spend their time and energy encouraging that to happen. We on this side of the House should do the same, particularly in relation to the counties. Where we have friends and influence, we too should recognise that the cities believe that they have grievances. Whether or not we accept that they are justified, let us accept that they are truly felt and work together to try to overcome that and to build a positive and constructive relationship between authorities of whatever nature, better to serve their people in what will be an extremely difficult, three, four or five years to come.
Baroness Hollis of Heigham
My Lords, I will be brief. Fairly obviously, I support these amendments. Does anyone in this Chamber doubt that unitary government, especially for cities, is the most effective form of local government and offers the best value for money? I was a Norwich city councillor when we were unitary before 1974 and know what it has meant for the city of Norwich.
Basically, unitary structures offer at least four gains for the people who local councillors seek to represent. First, they offer better integrated services. This is because services are all on one tier and you can make decisions out of the box, so to speak, and across the lines—particularly, for example, in housing and social services. When I was a very young councillor and chair of Norwich’s housing committee, my vice-chair was the chair of what was then called, in those pre-Seebohm days—the noble Baroness, Lady Shephard, will recall this—the welfare committee. The result was that we could produce halfway houses for battered wives and supported accommodation for those with severe learning difficulties because we ran housing and social services as one semi-common service. That is no longer possible. Now services are fractured and, frankly, it is a full-time job being poor and vulnerable.
The second gain from unitary structures for cities is better value for money—I shall in a moment engage with the comments made by the noble Lord, Lord Tope—because it avoids duplication, for example, on economic development, and the toing and froing on planning applications between two tiers. As I have told the House on previous occasions, when I was leader of Norwich City Council, development opportunities that would have brought 600 to 800 jobs to the city of Norwich were lost when the developers walked away after they learnt that they would have to work with two tiers. I do not doubt that the county would have been supportive—I have no reason to think it would have blocked it—but the point is that for those seeking to come to the city the structure of local government was seen as an impediment to what they wanted—which was quick, easy, simple, transparent and responsive comments to their proposals.
Not only is unitary better for value for money in terms of avoiding duplication, it is also cheaper—and here I shall tackle the points made by both the noble and learned Baroness, Lady Butler-Sloss, and the noble Lord, Lord Tope. For I think the third time, the noble and learned Baroness, Lady Butler-Sloss, has quoted the Permanent Secretary as the auditing officer saying that this did not represent best value for the money; and for the third time I shall attempt to appropriately correct her understanding of what the Permanent Secretary was saying. He was indeed saying that unitary Norwich and unitary Exeter were not best value for money—but compared with what? It was compared with a unitary county of Norfolk and a unitary county of Devon which wiped out the rest of local government—an outcome that no one except the Permanent Secretary and the Boundary Committee supported. Indeed, the county of Norfolk, I understand, would have taken out a JR against the recommendation of the Permanent Secretary. It is simply misleading and fallacious to quote the Permanent Secretary, as the noble and learned Baroness has done on several occasions—
Local Government Bill [HL]
Debate between Baroness Hollis of Heigham and Lord Tope
Lord Tope
My Lords, it is a pleasure to follow the noble and learned Baroness, Lady Butler-Sloss. If I recall, the first time that we debated this topic in this House a little over three months ago, the order was reversed, so I am particularly pleased to be able to follow on this occasion.
I was rather surprised that the noble Lord chose to begin the Committee by talking about value for money. It was only a little over three months ago that he had the duty—I accept that it was his job—to move orders in this House against all the advice that they did not represent value for money, and despite an acceptance by the then Government that the orders did not meet their value-for-money criteria. There was also strong legal advice that they would certainly be challenged in the courts and that such a challenge was likely to be successful—and lo, we know now that both of those things have happened; the orders have been quashed in the courts and the costs of those legal proceedings have been awarded against the Government. When the noble Lord speaks again on this amendment, he might like to explain to us how that represents value for money and why he chooses to start by discussing value for money. It seems to be a foolish way to begin.
The substance of Amendment 3 epitomises in so many ways the approach of the former Labour Government towards local government: this need always for local government to be answerable to central government—to Parliament, in this instance—and to be answerable upwards, to be telling the Government what it is doing, why it is doing it and so on. If there is to be an independent report in two or three years’ time, that report should be going to the councils concerned, particularly to the people who have elected them. It should not be going in the other direction, but that is what we in local government experienced for 13 long years from a Labour Government. I am just a little sad that already that party is showing that it learned no lessons at all from that.
The other thing that worries me about this is how little understanding there seems to be on the other side of the House about the financial climate into which we have all moved and what the next few years will bring. Are we seriously saying that local authorities should spend the next two or three years—a period in which we will all be required to find at least 25 per cent and possibly 30 per cent cuts in budgets which have been continuously squeezed year-on-year anyway—worrying about structures, mergers with other authorities, and so on? These matters are always emotionally difficult and often practically difficult, and they are always expensive at least in the short term, whatever long-term benefits may eventually come. In the short term, which means this very difficult financial period, such restructuring is always expensive. It is justified on the basis of longer-term savings.
Most particularly, it shows that we cannot move on from this. The election was fought by two parties, now in coalition government, which were very clear in this House and elsewhere about what would happened if they won the election. It could not have been clearer that, should the election be won, the unitary restructuring would not go ahead. I understand that the party which favoured it in the first place has not changed its mind. That is fair enough—of course it has not. That is perfectly reasonable. However, the action that the Government are taking, and were committed to taking, is very clear. What is the purpose of having a report in two or three years’ time other than to continue this argument and debate which has already been so debilitating for two or three years; and then to reopen it all again when that report is produced in three years’ time? How does that move anyone on? How does that help the people of Norfolk and Devon, Norwich and Exeter? They and we need to concentrate our efforts over the next two or three years not on restructuring but on how local authorities will work together and, where appropriate, share services. If this House should be sending any message to the counties and cities concerned, it should be: please try to put the very divisive past behind you and look forward to how you can work together in the best interests of all the people that you represent.
Baroness Hollis of Heigham
This amendment calls for what this House, when it suits it, has called for on numerous occasions: post-legislative scrutiny. I suspect that there is not a person in this House who would vote against post-legislative scrutiny until it comes to this particular Bill, these particular cities and these particular amendments, where it is inconvenient to look back to see whether the decisions taken were wise, prudent and represented value for money, which I insist they did not. Many of the remarks of the noble and learned Baroness, Lady Butler-Sloss, and the noble Lord are effectively Second Reading points. I will stay with the substance of the amendment, which is that what the Government are proposing does not—I repeat, not—represent value for money.
Local Government Bill [HL]
Debate between Baroness Hollis of Heigham and Lord Tope
Lord Tope
It is probably inappropriate for me to comment on the Minister’s answer before she has given it. I may well have another opportunity to do that. Perhaps I may answer the noble Lord indirectly. As a believer in unitary government, I really believe and would expect the Minister herself, having been a London borough councillor and council leader for many years, to believe that this is absolutely not the time for local authorities of whatever structure to be distracted into what is almost always the very expensive, energy-sapping distraction of worrying about what I call their democratic structure—where their ward and council boundaries are, and all that sort of thing.
The concentration for local authorities now needs to be on what services they should be delivering, how and with whom they should be delivering them and their relationship with other local authorities, whether in a two-tier structure or with neighbouring authorities in a single-tier structure. Their concentration should and must be on many more shared services and much more co-operative working. If I may give a sort of answer to the noble Lord, Lord McKenzie, before I have heard the Minister’s answer, my advice to all my colleagues in local government will be: that is where to concentrate, not on having rather difficult and fruitless arguments on possible restructurings which may or may not happen, and probably will not. That is the wrong priority.
The other point made by the noble Lord, Lord McKenzie, which I really did not follow, was about democratic legitimacy. I understand entirely why, having moved those orders in the first place, he may at least be sad about the Bill. He may well disagree, as he obviously does, with the view of the two government parties. However, I simply could not follow the democratic legitimacy argument. The Conservative Party made very clear before the election that it would not proceed with unitary proposals and, in particular, would revoke these orders as soon as possible if it was successful in the general election. That was repeated in the debate in this House. It could not have been a clearer commitment.
I led, somewhat controversially, a fatal Motion. Not everyone felt able to support it. I understand that. However, we could not have made our position much clearer before the general election. I should have thought we would be much more open to criticism, as a coalition Government of two parties so committed, had we not acted quickly to implement what we were saying—had we allowed that uncertainty to go on, and the implementation committees and so on to meet and continue as though nothing had happened. If that criticism was being made it would be wholly legitimate, but to suggest that we do not have a democratic mandate for doing this is somewhat bizarre. In saying that, I remind the noble Lord, Lord MacGregor, that, yes, Norwich elected a Conservative MP but it also elected a Liberal Democrat MP.
Baroness Hollis of Heigham
I have made my point. Only 40 per cent of the Conservative MP’s constituency is in Norwich. The Norwich South MP is Simon Wright, whose wife is, I understand, a Liberal Democrat city councillor. The Lib Dems on the city council have been ardently in favour of these proposals. They are bitterly angry and feel betrayed by the actions of the noble Lord and his colleagues.
Lord Tope
As the noble Baroness, Lady Hollis, has intervened, I will comment on her quoting, at some length, Norman Lamb, MP for North Norfolk. She forgot to mention that Norman Lamb is a former leader of Norwich City Council and, I believe, still lives in Norwich, and so has some interest.
Baroness Hollis of Heigham
My Lords, he is a solicitor in Norwich but is the MP for North Norfolk and has no formal connection at all to the city.
Lord Tope
I do not want to detain your Lordships’ House. This has distracted us but I think the main arguments have been clear.
Most of this debate has dwelt on the past. I have been guilty of that, too. We now need to look to the future. I do not think anyone questions that the Bill is necessary. Some welcome it, some may regret it, but it is necessary. We now need to pass the Bill as quickly as possible to end such uncertainty as remains so that, whether people welcome it or otherwise, people in the counties and cities are clear about what the position is. They can then concentrate all their efforts on the considerable task that lies ahead of them—as it does ahead of all of us—of looking to cut budgets by up to 25 per cent, while still trying to deliver the essential services in the most effective and efficient way. I wish the Bill a speedy success. I hope that when it is passed, the councils and councillors—county and city—will put the past behind them and work positively and constructively together on the very challenging task that lies ahead. If they do that, I believe—speaking as a city councillor—that much of what has been said would be won for Norwich and Exeter can be delivered within the present structure. We support the Bill.